Signed Up But Not Recieved PAssword

  • Resolved jds2mpo

    (@jds2mpo)


    2 weeks ago

    Hi, We have signed up for your Agency Package but your system didn’t send us the password. We also can’t request support on this because we don’t have a product key yet?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support antoiub

    (@antoiub)

    Hello @jds2mpo,

    Thank you for reaching out.

    I’m sorry to hear about the trouble. You can submit a support request even without the LK label. In the message form, please include all necessary information to help us identify you and your purchase.

    Thank you in advance!

    Thread Starter jds2mpo

    (@jds2mpo)

    Hi, I’l’ve just done this. Can you get them to reply to me ASAP please?

    Plugin Support antoiub

    (@antoiub)

    Hello @jds2mpo ,

    Unfortunately, we are not finding your ticket in the current queue. Could you please provide us with your first name to help us identify it?

    Thank you in advance.

    Thread Starter jds2mpo

    (@jds2mpo)

    You can have my full name: Jonathon Seymour

    Thread Starter jds2mpo

    (@jds2mpo)

    Any news on this? As we are eager to upgrade.

    Thread Starter jds2mpo

    (@jds2mpo)

    We still haven’t had anything through.

    Plugin Support antoiub

    (@antoiub)

    Hello @jds2mpo ,

    Apologies for the delayed response. We experienced some unusual behavior with our mail provider’s SMTP, which caused a delay in our email deliveries throughout the day. Rest assured, we have already answered to ticket query and have given the ticket the appropriate priority.

    Thank you for your understanding, and I’m here to help if you need further assistance. Please feel free to reach out anytime on our support platform.

    Thread Starter jds2mpo

    (@jds2mpo)

    Yes, we’ve received it now thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
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