Signature does not appear in emails

  • Resolved Chris.V

    (@chrisv234)


    2 years ago

    Hi,

    I noticed that the signature from the agent’s profile does not appear in emails.

    Thanks in advance,
    Chris

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    Hello there,

    Please make sure you have created a signature in the agent profile. If you have already set the signature then please create a ticket on our support page for further assistance.

    Thread Starter Chris.V

    (@chrisv234)

    Hi,

    Yes, I had created a signature for my agent before writing the first post. Actually I only have one agent, myself, the administrator. Should I create a separate agent (except the admin) for the signature to show up?

    By the way, the signature is supposed to appear appended to the email notifications sent to customers, the threads inside a ticket or both?

    I am using the WP Mail SMTP plugin to configure the emails sent by my website.

    • This reply was modified 2 years ago by Chris.V.
    • This reply was modified 2 years ago by Chris.V.
    Plugin Support Milind Ighe

    (@miliighe)

    Hello there,

    Thanks for confirming. Please create a ticket on our support page for further assistance as we need to debug more.

    Plugin Support Milind Ighe

    (@miliighe)

    Hello?@chrisv234 ?,

    Hope you’re doing well. I just wanted to check in with you regarding the issue you had the other day. Was it resolved? Do you need any additional help? Please let me know – I’d be happy to assist you in any case.

    Have a great day!

Viewing 4 replies - 1 through 4 (of 4 total)
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