Sign up randomly failing

  • Resolved J

    (@sbwdblog8)


    3 years, 11 months ago

    Hi,

    A client has advised that shoppers are seeing an error message when signing up for product emails – “Something went wrong, please try after some time.”

    Everything on the site is up to date, I’ve re-installed the plugin and cleared the site cache and I’m getting very mixed results – sometimes emails are signed up, but more often than not I get the same message on a range of different devices and browsers.

    Normally there is consistency with such issues, but this appears to be quite random. Please can you advise how it can be fixed?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author 3D Virge

    (@virgial)

    Hi @sbwdblog8, that’s a strange bug. Can you tell me which plugins you are using? I’ve signed up multiple times on your page to try and force an error, but it keeps working. As I can see right here, my plugin isn’t even catching these emails. You can easily disable my plugin for a while and check if the problem disappeared or reoccurred.

    Thread Starter J

    (@sbwdblog8)

    Hi,

    Thanks for your feedback – I must apologise, it looks like my client has installed a couple of other email related plugins and she said the issue was with Manage Notification E-mails but it isn’t.

    Sorry for wasting your time!

    Plugin Author 3D Virge

    (@virgial)

    No problem! I’m glad you solved it already ??

Viewing 3 replies - 1 through 3 (of 3 total)
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