tl;dr – We’re working on redesigning our popups tool and adding some improvements to address these issues among others. I logged all your feedback into our feature backlog, so we have it all for our team to check out when we start development on those improvements.
I responded inline to try to address all the issues:
The form is configured to slide in from the bottom, right. It never appears on Android phones. I am able to reproduce this on my own phone, running Kit Kat and both the Chrome browser and the Android browser. The form does appear on iPads. My WordPress site is running WP 4.1 with an unmodified Twenty Fifteen theme.
Right now the Leadin popup is not configured to run on mobile devices. This is because we got a lot of complaints from our early users around a sub optimal experience on mobile devices using the default responsive design, so in the essence of speed we just disable the mobile popup saying to ourselves “we’ll fix it when we have more time”, but we never have more time so we didn’t get around to it.
People running form-fill-in plugins report that their email address gets filled into all three fields that I have enabled; email address, first name, and last name. This is confusing since there are no labels for what should be in the fields, other than the default text which is gone by the time the form-fill-in plugin does it’s work.
I’ll try to fix this behavior. Do you know what browsers these reports are coming from?
After being confused by the form-fill-in glitch, people dismiss the form and then have no way to return to the form and subscribe.
The form is defaulted to not show for two weeks after the user closes the popup, This was based on early feedback from visitors on sites using Leadin of the popup being annoying and disruptive after the visitor closed it out, indicating that she wasn’t interested in the offer. We do have plans to add in a persistent icon that minimize the popup form, but we need to do the design work to make sure it works across all devices.
Thanks so much for the feedback! Your thoughts help us improve the product and we really do read every email or support thread. We’ll have some solutions to these glitches soon for you – stayed tuned!
