Sign-up confirmation doesn’t work.

OK.

To get things straight.
The “Sign Up confirmation” refers to the newsletter list,
not the sign-up as a user (customer) of WordPress, which is cross-checked with this email: https://prnt.sc/XYo-5iU9RROe that is sent by WordPress and the theme and MailPoet, unfortunately, cannot format it.

It just mixes the two lists together and not offers a “checkbox” option on user regisration to consent on becoming both customer and (optionally) newsletter subscriber.

A matter of confusion due to lack of functionalities and bad UX design both for the offered services and the language (copywriting) used in the dashboard.

Hi there @spypots,

It sounds as if you are adding new WordPress user accounts to your site, and would like them to be offered a subscription to your MailPoet newsletter as they are added, is that correct?

If so, then you likely want to activate the setting under MailPoet > Settings on the “Basics” tab. Check the box next to “Subscribe in Registration Form” like this:

Full Size: https://d.pr/i/6mX2sF

This will send out the confirmation email to be added to your MailPoet lists indicated here after the account is created.

Not exaclty.

I want it to be optional for the clients and this thing forces new clients to receive emails that didn’t choose. This could be done easier if they had a checkbox option right above the registration confirmation button on the register/ login modal form.
Creating an account doesn’t mean that they want to receive a newsletter.
The ethical thing is to offer an opt-in, not force them to opt-out.

Moreover, since we want to offer a discount coupon to all new newsletter subscribers, this option, in combination with WordPress customer registration – verification emails, creates a bad UX since new client receives about 4 different emails, in two different templates (actually one template and plain text) for a single action, which two of them are something he/she didn’t choose, but have to have more actions and emails to opt-out.

Hi again @spypots,

I’m not sure I’m fully understanding your new user registration process. I tested this out on my own test site and I see the option added to the registration form with the MailPoet setting enabled that I mentioned above.

If I go to my site’s login page, and I have the “anyone can register” option enabled in my site’s General Settings, I see the register link like this:

Full Size: https://d.pr/i/2HZOzl

Clicking there takes me to the new user registration form, and with the MailPoet option enabled to add confirmation to the new user form, I see the opt-in checkbox directly on the form, like this:

Full Size: https://d.pr/i/QceOkC

By default, the checkbox to opt-in is not enabled – that is, by default, it is in opt-out status.

Checking the “Yes” box does send out a confirmation email if you are using the MailPoet Sending Service as a double opt-in. This is a requirement to use our sending service.

If the new user does not check the box, they will not receive a confirmation email.

Are you following a different process here?

OK. Yes, completely.

Seen what happened there! -My bad. There is been a misunferstanding, and possible a themes problem.

for starters, what you show me cannot be a customer’s site login. We preferred the GUI of the site and not the WordPress user’s login.
This is what I meant: https://ibb.co/4JfKpQ3
and it is probably the theme’s custom registration GUI that doesn’t support the option to mailing list register option.

Anyway, this option is not there, so I had to go with the best alternative plan.

So I restate the problem:
We cannot have optional chckbox for newsleeter registration on our Register GUI.

If we have your “Subscribe to registration form” enabled then the user on-site signup gets 2 verification emails from us,
– one plain text unbranded (from WordPress/ theme) for verifying the registration to the site, as expected after the registration.
– one HTML branded (with MailPoet) to verify registration to the newsletter, that user never opt-in and that was not a good thing.

…so we DON’T use the “Subscribe to registration form” option and leave the user to register himself/herself manually with the relevant pop-up and MailPoet’s form.

This whole request was based on the confusion of all aforementioned verification emails and the lack of a newsletter registration checkbox during the site customer registration.

Propably a theme’s thing, or a combination of bad embodiment of mailPoets plugin.

So, our wishes were that MailPoet would be able to locate and change the site’s registration verification email, which is created by the theme, and
the theme would have incorporated this checkbox about newsletter registration, under the site registration, on the shown pop-up.

Don’t know what is going wrong, but we have incorporated the two different registration systems (system & newsletter) now.

For further questions I probably should ask theme’s forum.
BUT, I belive there must be a way to add an additional checkbox on the registration form of the site (shown image popup), so
if you have any recommendation, or ready made code snipset to add (or ask theme editor about how to embody it) for adding this newsletter registration checkbox on registration form, that would be perfect.

Thank you for your time.

Hi again @spypots,

The screenshot of the sign-up form you showed looks like the WooCommerce forms for creating a new shop account. I just wanted to note here that you can add the “opt in” checkbox to the new customer registration form with that same “Subscribe in registration form” option under MailPoet > Basics.

On my site, which uses Storefront as its theme, it looks like this when that option is enabled:

Full Size: https://d.pr/i/zHfH0j

This works the same way as for a new WordPress user, in that it is not checked by default, and when checked, the new customer will receive a separate confirmation email.

If you are not seeing this checkbox on your WooCommerce new customer registration form, then please do reach out to the developers of your theme for assistance. It does seem that they have customized this form in some way as it has been split into tabs, and this customization by the theme may have removed the hook point required to add the opt-in checkbox.

I do understand you wish that the confirmation email for the new account and the one to be added to the newsletter could be one and the same, but unfortunately that is not possible as the new customer is providing consent for two separate things. So it will remain as two separate emails.

Thank you very much for the support, but the current theme doesn’t show any of those options (checkboxes) you show me.
I’ll try to resolve it with the theme editors.

Can you provide any script for that checkbox, that can be used in a custom form, by any chance?

Thank you, again.

• This reply was modified 8 months, 1 week ago by spypots.

Hi again @spypots,

There isn’t a shortcode or script to add the opt-in checkbox to non-standard forms. While some other form plugins do have an integration with MailPoet, this particular form is coming from WooCommerce and is not a custom-built form.

The MailPoet checkbox is hooking into the WooCommerce-built form, so it looks like here your theme has overridden that basic form and so the MailPoet hooks are not catching.

Please go reach out to your theme developer to better understand the options here. It might be a good idea to do a full conflict test on a staging site if possible – here you could swap out the theme for a basic theme like Twenty Twenty, and verify this resolves the issue; if not, it could be another plugin on the site causing the issue, in which case, we’d recommend reaching out to the developers of that plugin for help.

More info on how to run a full conflict test if you want to verify it’s the theme (this might help you get the attention of the theme developers):

https://woocommerce.com/document/how-to-test-for-conflicts/

I’ll mark this thread as resolved.

I believe and do so, too.
Actually, this was my theme’s support group question – bad choice.

Anyway, thank you again for your support.