Sidebars broken

  • Resolved BlueSunStudioInc

    (@midnightblog)


    7 years, 3 months ago

    I’ve got the broken sidebars on the Woo product pages again. I have Genesis Connect installed and active, I even uninstalled it and reinstalled. I’ve gone through each plugin and the theme developer (Restored316) spent an extensive amount of time trying to find the glitch. I’ve asked about the problem on the WooCommerce FB group and the Genesis FB group. I’ve tried suggested hooks and nothing is working.

    On the Genesis Facebook group, someone made this observation, though it’s all Greek to me, maybe it makes sense to you:

    It doesn’t look like your product page is using Genesis CSS classes for the main content area. This could happen if you are picking up the delivered WooCommerce templates instead of those delivered with Genesis Connect. You also have a little broken HTML with an unmatch paragraph tag after an Amazon iFrame, but I doubt that is causing the issue because it is too far down in the DOM.

    I tried another fix to make all the WooCommerce pages full width and that didn’t work either. The developer said this:

    (Lauren) spent a considerable amount of time troubleshooting, but to no avail. She’s fairly certain that this indeed is not a child theme issue, but rather something with Genesis Connect, which seems to correlate with the comment (above). She recommends reaching out to the support staff at StudioPress ask the developers of the Genesis Connect plugin and see if they can help.

    I’m beginning to think it’s the plugin too, it’s acting like it’s not activated at all, and in fact, I had a prompt from the Woo plugin to activate it. Could you take a look and see what’s going on? I can email you a login if you need it.

    Thanks so much.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Nick C

    (@modernnerd)

    Hi, @midnightblog!

    It’s as you say — your site is behaving as if the plugin was not active. There are a couple of things you can try:

    – Use an FTP application to check that your WooCommerce plugin folder is named woocommerce and not woocommerce-1 or anything else. (Genesis Connect expects to find a file at wp-content/woocommerce/woocommerce.php and will fail silently without loading its templates if that file is somewhere else.)

    – Try clearing all plugin and server caches after installing and activating Genesis Connect.

    If those ideas don’t help, please feel free to open a support ticket at https://my.studiopress.com/help/. It would help if you could include:

    – A link to this forum topic.
    – Admin login info for your site.

    Genesis Connect is working with Market 1.0.1 for me (the sidebar on my product page looks fine), so it may be a site setup issue rather than a bug in the plugin or theme, but we’d be happy to take a quick look to see what more we can find.

    Thread Starter BlueSunStudioInc

    (@midnightblog)

    Nick! How are you? It’s Deb. Long time, no see. Thanks for the response. The file hasn’t been renamed, and the plugins/cache has been cleared numerous times. I do have this installed on the same theme on other sites and it works fine…just not here.

    I’ll submit a help ticket. If no one can find an answer, I suppose I could set the default theme layout to full width and manually set the sidebar template on all the other pages/posts. Ugh.

    Plugin Contributor Nick C

    (@modernnerd)

    I’m good, thanks! Lovely to hear from you again.

    I spotted woocommerce-1 as the folder name in your site source after I wrote my reply:

    WooCommerce folder name

    Are you sure the woocommerce folder isn’t named woocommerce-1? You may also have two copies of the plugin installed with only one active.

    If you find a woocommerce-1 folder, you could rename it to woocommerce, then reactivate the WooCommerce plugin if you find it’s then been deactivated as a result of renaming the directory.

    Thread Starter BlueSunStudioInc

    (@midnightblog)

    OMG…let me take a look at that. When I was installing I forgot I had an error blank out the site and had to shut off WC through FTP. DUH!

    Thank you, Nick. Problem solved.

    Plugin Contributor Nick C

    (@modernnerd)

    Well done, Deb, and you’re welcome! The product page now looks good to me.

    Thread Starter BlueSunStudioInc

    (@midnightblog)

    Me too. Major relief to have that done.

Viewing 6 replies - 1 through 6 (of 6 total)
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