Shows No Shipping Option For A Particular product quantity

Hi @waleednasir1024, thanks for reaching out to us.
I noticed that your product’s weight exceeds allowed by UPS package weight. That’s the reason why you don’t get a rate. I can suggest you to insert boxes’ measurements in the plugin settings and put products in a separate packages. If you need more assistance concerning this issue, I would kindly ask you to contact us via our support form -https://octolize.com/support/. Due to forum’s conditions, we are only allowed to provide a support for free versions of plugins.

Best regards,
Karolina

• This reply was modified 2 years, 7 months ago by burnagielk.

hello, i couldn’t find any settings in the plugins setting that would allow me mark them as individual packages or increase limit of the package etc and after enabling debugging this is the error it shows on checkout page

“UPS Live Rates: Failure: The maximum per package weight for the selected service from the selected country or territory is 150.00 pounds. (111035)”

Dear @waleednasir1024, we will proceed with troubleshooting of this issue directly via Support ticket that you submitted.

Best regards,
Karolina