Showing MP4 video in Event Description + other “Quirks”

  • Hi there –

    Just installed the latest version of the plugin 6.5.1. We’re using the calendar on another website with no issues. With this site we noticed that an MP4 video file will show, but not play in the event description (https://jshrecycling.com/events/james-recycling-new-seasons-drop-off-event/) (side note – Youtube videos do work, so we’ve gone ahead and done that on the newer even posted). The video file itself plays and it plays fine on another page of the site, but not the calendar description page.

    Also, on the main page of the calendar (https://jshrecycling.com/calendar/) the links to change the view, do not work.

    We’re well aware that often times issues like this are caused by a plugin conflict, so the first thing we did was turn off all plugins except the calendar and try it again. We purged all cache on the server and brought up the page and both the calendar view links and MP4 were still not functioning properly.

    We also tried switching to the latest default WordPress theme to rule out that it might be something in our custom theme preventing these from functioning correctly. Purged the server cache again and and brought up the page and both the calendar view links and MP4 were still not functioning properly.

    So we have ruled out the normal things that might cause issues. Any other ideas on how we can get this calendar working properly?

    Thanks

    • This topic was modified 2 years, 11 months ago by jvmedia.
    • This topic was modified 2 years, 11 months ago by jvmedia.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor webnus

    (@webnus)

    Hello @jvmedia,

    Unfortunately, the information provided in this topic of the issue you are facing are not enough and we don’t know what happens in the end.

    Please provide these info so we can understand the issue better and help you resolve it:

    1. Detailed explanation of the issue you face; what caused it and what did you want to happen. You can attach screenshots or a short video of the issue.

    2. Explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website.

    before sending these, make sure that:
    Everything on your website is on the latest version (WP, theme, plugins).

    Make sure the issue is from our plugin. To do this, deactivate all other plugins then activate them one by one and check for this issue. continue doing this until you find what product is causing a conflict with MEC. Then provide the details as explained above.

    Best Regards

Viewing 1 replies (of 1 total)
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