Showing in products (mobile)

Hi @panospibby – we are sorry to hear that you are experiencing this issue.

?May I ask, do you have any caching plugin active on your website? If yes, could you please try to purge/clear caching and browsers cache to see if that fixes the issue? You can also try to deactivate it temporarily from your end to see if that helps as well.

Or, you can check this using a different browser or in incognito mode to see if the issue still occurs.

Furthermore, you can try to disable asset caching under your Popup Maker > Settings > Misc and check it again if that helps you solve the problem. You can also check out this demo screencast to make it more clear for you: https://share.getcloudapp.com/2NuyW0qE

If that helps, then we would very much appreciate it if you could quickly?rate the plugin, just to help us spread the word.

Otherwise, for us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check out this link:?https://wppopupmaker.com/support/?Thank you.

Hi, thank you for your reply.

I use super cache. I already done the following:

-Clear all cache and delete cache CSS,js
-Clear cache from the browser
-Disable super cache
-Disable other plugins
-Open page from opera (mobile)
-Clear Cache of popup
-I check “Disable asset caching.” from misc

The problem remains. probably some code has been entered in head

This problem is from every smartphone. I try from my phone and from another one, but nothing.

I will ask for help το HelpScout.

https://www.loom.com/share/9f1ed0110a524ba0ac5c458d4acfd22e

Thanks,
Pibby

Hey Pibby, we are very sorry to hear that you are experiencing this. Have you already submitted a ticket to HelpScout? In case you are still experiencing issues then kindly let us know.

Regards