• Resolved Priya Mourya

    (@priyazes)


    Hello,
    The site’s footer has a subscription form that doesn’t work and displays the error “Some Issue saving the data. Try again later.” The site uses sendgrid through the WP SMTP plugin.
    Could you please check and help me resolve this issue?

    Thanks,

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Dake

    (@dakeg)

    Hi @priyazes

    Thank you for reaching out and we’re sorry to hear that you are experiencing issues with your newsletter subscription form.

    Please note that WP Mail SMTP comes into play after the sending process has been initiated. This means that if a form breaks, the issue needs to be resolved on the side of the form.

    For example, if the email notification failed, then the issue would be on our end and that point we’d have troubleshooting steps to check if it is a server or mailer specific issue.

    Please reach out to the support team for your form to see if they can shed any light on the issue.

Viewing 1 replies (of 1 total)
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