Showing Critical Error and doesn’t load Feed

  • Resolved ktvran

    (@ktvran)


    4 years, 1 month ago

    Hello,
    i’ve been using Spotlight for almost a month now and it worked fine for my need, beside the bug with the thumbnails for videos. Since yesterday, the plugin doesn’t work. When i try to connect an account (i’ve tried multiple) an critical wordpress Error appears. I also installed the Plugin on another WordPress site with a different server and had the same Error. Any ideas why?

    Greeting from Germany.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Miguel Muscat

    (@mekku)

    Hi @ktvran

    The errors you are seeing are due to intermittent problems from Instagram’s end, which means we unfortunately have no way to resolve this problem ourselves.

    From our testing, we’ve found that trying to connect the same account multiple times usually results in success after around 5 to 6 times, though your mileage may vary.

    We’ve also noticed that business accounts seem to be unaffected, so we’d encourage you to consider upgrading to a business account. It’s free and comes with many other benefits.

    Other than that, we can only wait for Instagram to resolve its issues.

    Thread Starter ktvran

    (@ktvran)

    Thanks for the reply. Already did the upgrade to business, keep the good work up. Greetings

    Plugin Contributor Miguel Muscat

    (@mekku)

    Thanks, we’ll keep doing our best!

    Plugin Author Mark Zahra

    (@markzahra)

    Hey @ktvran, the Instagram feed fits in perfectly on your site, nice work!

    If you’re happy with the plugin and our support so far, we’d really appreciate it if you could share a quick review here ??

Viewing 4 replies - 1 through 4 (of 4 total)
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