Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Janilyn T

    (@janilyn409)

    Hi @charlienerdica ,

    Could you provide us with your public site link to check it from the frontend?

    Best regards.

    Thread Starter Charlie the Nerdica

    (@charlienerdica)

    Plugin Support Janilyn T

    (@janilyn409)

    Hi @charlienerdica ,

    I think your issue might be triggered by the translation of values/terms.

    I found out that under the swatches block, there is a list of the actual values added for the variations of your product, which was hidden when our plugin activated: https://app.screencast.com/Ozd57tuU2vSg6

    There must be an external conflict between our plugin and something on your site that makes all the specified terms for each attribute to be displayed in full.

    You can take those steps I described above to find the source. Unfortunately, we cannot help you further with this on this public forum because we have to technical support agent here and inspecting from the frontend only implies some possible factors. There must be an indepth inspection to solve this.

    Best regards.

    Thread Starter Charlie the Nerdica

    (@charlienerdica)

    Type your mail, so will I add you to the site. Has moved it to a staging site now.

    Plugin Support Janilyn T

    (@janilyn409)

    Hi @charlienerdica ,

    Unfortunately, according to the Forum Guideline, we cannot take any further step for your case with our plugin here.

    If we do that, we will be warned or even banned. We are not allowed offer any kind of backend inspection when our free plugins are provided on this forum.

    I hope you will understand our entanglement in this.

    Thread Starter Charlie the Nerdica

    (@charlienerdica)

    OMG! But on Friday I will buy the first Premium from you. So will be in touch then ??

    Which block themes (FSE) have you tested your plugins with?

    Plugin Support Janilyn T

    (@janilyn409)

    Hi @charlienerdica ,

    I should state in advance that from our developers’ dashboard, I can see there are some reports about issues with the prices, quantities and removal display of subitems on the cart page using the new cart block of Guteberg editor or the cart block from some block theme.

    These blocks enables the possibitlities of editing the quantities and removing all items on the cart while some of our plugins have special settings that doesn’t allow the case. The conflict is quite critical and our developers haven’t found any valid solution to these cases. They said they did not recomment the new cart block widget with some of our plugins such as smart bundles/composite/bought together etc.

    Hope this piece of information could be useful for your decision.

    Best regards.

Viewing 7 replies - 1 through 7 (of 7 total)
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