Show once per user

  • Resolved elmando111

    (@elmando111)


    1 year ago

    Hi,

    Display popup once per user?doesn’t work with mobile.. On mobile Popups show every time i refresh the page. Desktop works fine.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @elmando111,

    Thank you for the topic.

    I want to mention, that this option works in the same way for both the PC and mobile devices.

    We checked and noticed that you are using a Cache plugin (AccelerateWP).

    See the screenshot below:

    View post on imgur.com

    So, please?clear the caches?and make sure the cache is?excluded?on the page where the?given popup is enabled.?

    After clearing the?caches, please try to check the case with either the?Incognito?mode?or?another browser/device.?

    Thank you.

    Thread Starter elmando111

    (@elmando111)

    So it’s useless then if i cannot cache the home page..

    Plugin Support Jasmine

    (@hyenokian)

    Dear @elmando111,

    Thank you for your reply.

    As you are mentioning, the problem occurs only for the mobile version.
    But, I want to mention, that this option works in the same way for both the mobile version and PC. No matter, how the user enters the website.?

    We offered you to exclude?the cache on the page, where the popup is enabled so that you can make sure the problem doesn’t come from the plugin side.?
    The problem comes from the cache plugin and its options. The HTML is cached and is opened in the same way each time.?

    If you want to have the Cache plugin enabled on your site in the way that popup can normally work for you, then, you need to configure the cache plugin options/settings correctly. 

    So, please get in touch with the Cache plugin Support Team so they can guide you accordingly.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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