Show Instructions or text with entry

  • Resolved duffyb

    (@duffyb)


    8 years, 4 months ago

    We have the Pro version and the signature feature works great! I would like to show or export the signature along with the text so that I have a print out of each entry with the signature and what the customer has agreed to (text). We are using the instructions field to show the text on the form. Is there a better way or field to use so that the text is shown in an export and in the email confirmation to the customer but can’t be edited by the customer on the form?

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello Duffy,

    Sorry for the slight delay in my reply, was out for a little while. So anything sent to the customer in theory could be manipulated, no real way around that. Everything on the form however should be showing in the email you get including the instructions, and that a box was checked that they agree etc. Is something missing from your email? Some email clients seem to block the signature image from passing through to email.

    Thanks,
    Joseph
    VFBPro Support

    Thread Starter duffyb

    (@duffyb)

    Joseph
    Thank you for the response. The instructions (which in this case is what the user agreed to when they signed the form) did not appear in the email – but the signature worked great. I would like the instructions to come in the email or at least be able to print off a page with the instructions and signature but even when I go to the entries, I only see the typed name and signature and not the instructions.

    hi Duffy,

    Since you have the pro version can you please submit a ticket at VFBPro.com? Everything on your form should show up in the email. This way we can take a look and see what may be going on here for you.

    Thanks!
    Joseph
    VFBPro Support

    Thread Starter duffyb

    (@duffyb)

    I have opened a support tickets on VFBPro.com – Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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