Show image parent, but when zooming the right picture

  • When you select an product there it first shows the parent picture, but when scrolling the picture it shows the right picture. How can I fix this?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)

  • Hi @martini0,

    Can you pls send us the screenshot of the issue and the custom product link for us to check and help you?

    Regards,

    Thread Starter martini0

    (@martini0)

    Please see the link in the first message. And I can’t post a screenshot here?

    • This reply was modified 2 years, 8 months ago by martini0.
    Thread Starter martini0

    (@martini0)

    https://babybello.nl/product/fantasy-clouds-natural-caramel/?attribute_pa_color=stone-blue&swcfpc=1

    • This reply was modified 2 years, 8 months ago by Yui.
    • This reply was modified 2 years, 8 months ago by Yui. Reason: formatting

    Dear @martini0,

    We can’t access your site to check and help you. Could you please be more specific so that I can help you further? It’s best if you can provide me a link to your grouped product and some images to clarify your idea.

    Regards,

    Thread Starter martini0

    (@martini0)

    Hi, The website is back online, the server had an error this night with the Redis cache. You can see the site now

    Hi @martini0,

    It seems that you are not using WPC Show Single Variation plugin. Are you using our Variation Swatches plugin or another plugin?

    Regards,

    Thread Starter martini0

    (@martini0)

    Im sorry. I disabled it. It is now back active.

    Dear @martini0,

    Is everything working alright again? I check your site and find everything still works fine.

    Regards,

    Thread Starter martini0

    (@martini0)

    Hi,
    No its not working. Please check closer.

    When you select an product there it first shows the parent picture, but when scrolling the picture it shows the right picture. How can I fix this?

    Thread Starter martini0

    (@martini0)

    Hi,
    It is a live running website. Could you please help me?

    Thread Starter martini0

    (@martini0)

    Could you kindly help?

    Thread Starter martini0

    (@martini0)

    Why am I not getting help? Please forward to a manager if you are unable to tackle the issue.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Why am I not getting help? Please forward to a manager if you are unable to tackle the issue.

    This is 100% wrong. That indicates that you believe you are a customer and you are not. There are no customers on this site and there never has been.

    The developer here, like you and I, is a volunteer. They do not owe you anything, not even a reply. Do not attempt to escalate to the “manager” again as that is vey inappropriate.

    If you are not happy as a free, opensource user of this free plugin then remove it from your installation and seek a different one.

    If you are a paying customer of this developer then the developer must not support you on this site. They will get into real trouble here if the support real customers on this site.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    Thread Starter martini0

    (@martini0)

    I thought the help here was from the devs themself. I will contact them directly, as I have a pro account.

    Hi @martini0,

    Sorry for late rely.
    If you are using pro version, pls kindly contact to our support page to receive our help from our devs ASAP because this forum just support for free version of our plugins,

    Regards,

Viewing 15 replies - 1 through 15 (of 15 total)
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