Show cookie notice on mobile

  • Resolved tomkelly33

    (@tomkelly33)


    4 years, 7 months ago

    I recently had a visitor who said she couldn’t see the cookie notice on her mobile and thus not use the site properly as she had a popup blocker installed in her mobile browser.
    Is there a fallback solution for this to make sure that the cookie notice can always be seen and accepted by mobile users?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    Hi @tomkelly33,

    Do you know which popup blocker the visitor was using? We can have a look to see how it blocks the Complianz cookie banner.

    Generally, the presence of popup or adblockers indicates that a visitor doesn’t want to be tracked (and would nog accept marketing cookies). That is for instance also why we don’t even show a cookie banner to visitors of complianz.io if we detect a ‘Do not track’ signal.

    I am afraid that there is not much more we can do.

    Kind regards,
    Leon

    Thread Starter tomkelly33

    (@tomkelly33)

    Hi Leon,
    This is the plugin she was using:
    https://chrome.google.com/webstore/detail/ghostery-%E2%80%93-privacy-ad-blo/mlomiejdfkolichcflejclcbmpeaniij
    https://www.ghostery.com/
    Hope this helps. Thanks for the additional clarifications. I use ad blockers myself but still get to see all cookie notices on websites. So I was a bit surprised to hear that Complianz gets blocked by a regular Adblocker. Maybe she just didn’t see the notice as it was positioned at the bottom of the screen …

    Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @tomkelly33,

    Ghostery is a privacy plugin, with settings to block certain, or all third-parties before consent. It will also recognize if a Cookie Banner is present, and if settings are set to strict, the cookie banner will not appear, because privacy settings have already been set.

    This is correct behavior, as consent has been configured by the user before accessing the website.

    Hope this helps,

    regards Aert

Viewing 3 replies - 1 through 3 (of 3 total)
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