Viewing 15 replies - 1 through 15 (of 20 total)
  • Hey there! Thanks for contacting us. I’m happy to help you.

    I checked and this is happening on other social media too, so the issue is not exclusive to Facebook.

    Usually, this issue happens when the social media platform is having trouble reading the description in the expected format. To help fix this, a couple of steps might be needed:

    1. Check Product Description: Ensure the product description doesn’t contain any HTML or CSS code that could be interfering with the display on social media.
    2. Metadata Optimization: Verify that the metadata of your site and product pages are correctly set up. This includes meta tags, specifically the og:description tag, which is responsible for the description displayed when shared on social media.

    If all is correct in that front, there might be a plugin or theme conflict.

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    You can find more about this in this guide.

    If you face any issues or have any questions, please let us know so we can assist you further.

    Have a wonderful day!

    Thread Starter ahmedkassas

    (@ahmedkassas)

    thanks for reply

    i will check this and i have qeustion about add or edit product it’s take time to update evey product it’s should be more fast i have try other orginal wordpress theme it’s same problem

    maybe if changes will in ajax background will be more fast

    hope to fix this too

    thanks

    Hi @ahmedkassas

    i will check this

    Sounds like a plan! ??

    i have qeustion about add or edit product it’s take time to update evey product it’s should be more fast i have try other orginal wordpress theme it’s same problem

    I understand that you’re having issues when creating or editing products on your site that it takes time to finish.

    As suggested above, this issue could also be checked by performing a full conflict test on your site, and then trying to create or edit a simple product to see which plugin is causing the issue here.

    Meanwhile, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thread Starter ahmedkassas

    (@ahmedkassas)

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    Complete: 172<br>Oldest: 2023-11-14 02:55:14 +0000<br>Newest: 2023-12-14 14:36:12 +0000
    
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    Pending: 3<br>Oldest: 2023-12-14 22:49:51 +0000<br>Newest: 2023-12-19 10:38:47 +0000 Status report information
    
    Generated at: 2023-12-14 14:49:13 +00:00<br>`
    Thread Starter ahmedkassas

    (@ahmedkassas)

    2023-12-12T15:50:23+00:00 CRITICAL Uncaught Error: Call to undefined function Fastware\link() in /home/istanbulhome/public_html/wp-content/plugins/fastware-webpavif/includes/ImageConverter.php:39 Stack trace: #0 /home/istanbulhome/public_html/wp-content/plugins/fastware-webpavif/includes/ImageConverter.php(22): Fastware\ImageConverter->linkOriginalImage() #1 /home/istanbulhome/public_html/wp-content/plugins/fastware-webpavif/includes/WebpAvifPlugin.php(97): Fastware\ImageConverter->queueConvertImage() #2 /home/istanbulhome/public_html/wp-includes/class-wp-hook.php(324): Fastware\WebpAvifPlugin->parse_request() #3 /home/istanbulhome/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #4 /home/istanbulhome/public_html/wp-includes/plugin.php(565): WP_Hook->do_action() #5 /home/istanbulhome/public_html/wp-includes/class-wp.php(418): do_action_ref_array() #6 /home/istanbulhome/public_html/wp-includes/class-wp.php(813): WP->parse_request() #7 /home/istanbulhome/public_html/wp-includes/functions.php(1336): WP->main() #8 /home/istanbulhome/public_html/wp-blog-header.php(16): wp() #9 /home/istanbulhome/public_html/index.php(17): require(‘/home/istanbulh…’) #10 {main} thrown ?? /home/istanbulhome/public_html/wp-content/plugins/fastware-webpavif/includes/ImageConverter.php ?? ????? 39 2023-12-12T15:50:34+00:00 CRITICAL Uncaught Error: Call to undefined function Fastware\link() in /home/istanbulhome/public_html/wp-content/plugins/fastware-webpavif/includes/ImageConverter.php:39 Stack trace: #0 /home/istanbulhome/public_html/wp-content/plugins/fastware-webpavif/includes/ImageConverter.php(22): Fastware\ImageConverter->linkOriginalImage() #1 /home/istanbulhome/public_html/wp-content/plugins/fastware-webpavif/includes/WebpAvifPlugin.php(97): Fastware\ImageConverter->queueConvertImage() #2 /home/istanbulhome/public_html/wp-includes/class-wp-hook.php(324): Fastware\WebpAvifPlugin->parse_request() #3 /home/istanbulhome/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #4 /home/istanbulhome/public_html/wp-includes/plugin.php(565): WP_Hook->do_action() #5 /home/istanbulhome/public_html/wp-includes/class-wp.php(418): do_action_ref_array() #6 /home/istanbulhome/public_html/wp-includes/class-wp.php(813): WP->parse_request() #7 /home/istanbulhome/public_html/wp-includes/functions.php(1336): WP->main() #8 /home/istanbulhome/public_html/wp-blog-header.php(16): wp() #9 /home/istanbulhome/public_html/index.php(17): require(‘/home/istanbulh…’) #10 {main} thrown ?? /home/istanbulhome/public_html/wp-content/plugins/fastware-webpavif/includes/ImageConverter.php ?? ????? 39 2023-12-12T15:50:44+00:00 CRITICAL Uncaught Error: Call to undefined function Fastware\link() in /home/istanbulhome/public_html/wp-content/plugins/fastware-webpavif/includes/ImageConverter.php:39 Stack trace: #0 /home/istanbulhome/public_html/wp-content/plugins/fastware-webpavif/includes/ImageConverter.php(22): Fastware\ImageConverter->linkOriginalImage() #1 /home/istanbulhome/public_html/wp-content/plugins/fastware-webpavif/includes/WebpAvifPlugin.php(97): Fastware\ImageConverter->queueConvertImage() #2 /home/istanbulhome/public_html/wp-includes/class-wp-hook.php(324): Fastware\WebpAvifPlugin->parse_request() #3 /home/istanbulhome/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #4 /home/istanbulhome/public_html/wp-includes/plugin.php(565): WP_Hook->do_action() #5 /home/istanbulhome/public_html/wp-includes/class-wp.php(418): do_action_ref_array() #6 /home/istanbulhome/public_html/wp-includes/class-wp.php(813): WP->parse_request() #7 /home/istanbulhome/public_html/wp-includes/functions.php(1336): WP->main() #8 /home/istanbulhome/public_html/wp-blog-header.php(16): wp() #9 /home/istanbulhome/public_html/index.php(17): require(‘/home/istanbulh…’) #10 {main} thrown ?? /home/istanbulhome/public_html/wp-content/plugins/fastware-webpavif/includes/ImageConverter.php ?? ????? 39

    Thank you for reaching back, with the store’s System Status Report (SSR), @ahmedkassas.

    Just to be sure, did you already have a chance to test with having only the WooCommerce plugin active (all the rest temporarily disabled), and the TT4 theme as is, and see how if the issue persists, or otherwise?

    Tools to help with troubleshooting

    Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    Please let us know how that goes.

    • This reply was modified 10 months, 1 week ago by anastas10s. Reason: typo
    Thread Starter ahmedkassas

    (@ahmedkassas)

    i have disable all plugin its A little better but not fast as if i visit posts or page sections

    but what is TT4 !?

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @ahmedkassas,

    i have disable all plugin its A little better but not fast as if i visit posts or page sections

    That’s a great start! As a next step, would you mind sharing any browser console errors you may see when adding or editing a product so that we can take a closer look at any possible pinpoints to the cause?

    You can read more about using your browser console to identify errors here.

    but what is TT4 !?

    Sorry for any confusion caused, TT4 is the Twenty Twenty-Four theme, which you currently have as the active theme on your site. ??

    Looking forward to your response!

    Thread Starter ahmedkassas

    (@ahmedkassas)

    hi

    there is no error as link you send

    anyway it’s take time when press on updata after create new product

    it’s should be fast by save details in database

    how can i fix this ?

    • This reply was modified 10 months, 1 week ago by ahmedkassas.
    Saif

    (@babylon1999)

    Hala @ahmedkassas! :?)

    2023-12-12T15:50:23+00:00 CRITICAL Uncaught Error: Call to undefined function Fastware\link() in /home/istanbulhome/public_html/wp-content/plugins/fastware-webpavif/includes/ImageConverter.php:39 Stack trace: #0 /home/istanbulhome/public_html/wp-content/plugins/fastware-webpavif/includes/ImageConverter.php(22): Fastware\ImageConverter->linkOriginalImage() #1


    Regarding these errors, they are coming from the following plugin: Fastware WebP/AVIF.

    I recommend temporarily disabling it or reaching out to the plugin’s author for further assistance. Here’s a direct link to their support forum: Fastware WebP/AVIF Support Forum

    i will check this and i have qeustion about add or edit product it’s take time to update evey product it’s should be more fast i have try other orginal wordpress theme it’s same problem

    It’s a bit challenging to pinpoint the cause of this, as you might already be aware, the more plugins you add, the slower the site can become. One method to check if a particular plugin is causing noticeable performance issues is through a simple conflict test, as mentioned earlier.

    If taking the site down for a few minutes is not feasible, consider making these changes in a cloned environment using a plugin like WP-STAGING.

    Let us know how it goes!

    Thread Starter ahmedkassas

    (@ahmedkassas)

    Hi

    im not use ?Fastware WebP/AVIF. i have install it for little time then delete it

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi,

    Thanks for confirming that you are not currently using Fastware WebP/AVIF. Were you able to test the site with only the WooCommerce plugin and a default theme like Storefront?
    As for site speed, you could have your site transferred to WordPress.com and there, you will only have to worry about building your site as they will be able to handle any technical issue and help troubleshoot the site easier for any issues with your store.

    I hope this helps. Looking forward to your reply.

    Thread Starter ahmedkassas

    (@ahmedkassas)

    thanks but this is not solution transfer website to wordpress becuase other website works good

    it’s should be optomize database fast transaction in woocomrece

    even wordpress.com has expinsive price

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hi ahmedkassas

    I understand and respect your decision to choose any web hosting service that you like.

    Coming back to the issue of HTML characters appearing on social sharing.
    After looking at the source of your website, I found that the Meta Tags that are used to feed information to Facebook are generated incorrectly.

    Here is a screenshot: https://prnt.sc/EDS0gBmOfT7u
    As you can see there are HTML Entities used instead of the actual HTML Tags.

    This
    &lt;p dir=&quot;rtl&quot;&gt;&lt;span style=&quot;font-size: 20px;&quot;&gt;
    Should be
    <p dir="rtl"><span style="font-size: 20px;">

    To fix this you need find out what is creating these incorrect tags.
    One way to find the problem’s root cause is by doing a conflict test, as mentioned earlier.

    Let me know about your thoughts on this. ??

    Thread Starter ahmedkassas

    (@ahmedkassas)

    yes about og:description this problem from theme “the7” i have talk to support they says : added this issue to theme update tasks

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