Should SPF or DKIM be adjusted?

  • Resolved DEP Tech

    (@dep-tech)


    2 years, 5 months ago

    Currently I cannot even use the MailPoet server but can only use my Exchange email account. I have run all my emails through an email validation tool to be sure they are good.

    I’m getting SPF Sender Invalid – envelope rejected messages on the newsletter im sending out.

    I used the SPF tool on https://www.mail-tester.com/spf-dkim-check as recommended by Mailpoet and it passes.

    What can I do so I can restart sending my emails?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter DEP Tech

    (@dep-tech)

    Could someone help me …

    I’m getting SPF Sender Invalid – envelope rejected messages on the newsletter im sending out.

    I used the SPF tool and it passes.

    Can you help me with this?

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there @dep-tech,

    I’m not seeing any specific issue with the SPF record for your domain, and I see that you’ve already set up domain authentication, however I see there’s a different issue with your account that would prevent you from sending with MailPoet Sending Service.

    Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

    We’ll be able to provide you with more account-related information there.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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