Upgraded from 1 Star to 4

  • I originally wrote a bad review. One-star. Because I had several problems, and could not get a response out of support initially. As it turned out, I should have taken into account that my problems started right before the weekend.

    When support did start to respond, they continued to respond to failed attempts at fixing the problems on a timely basis.

    Eventually, almost all the problems were fixed. The biggest problem was getting one of the forms to allow customers to upload images with their reviews. Apparently, there are about 3 or 4 places (it might be only 3, but I think it was 4) where I had to check a box to allow uploads. They might each have been for different areas. I think some are a requirement of WooCommerce, and some for this plug-in.

    In any event, there is one remaining problem that did not get resolved, which support has given me a workaround for. I haven’t been able to test the workaround yet, because my customer got tired of all the failed attempts to upload.

    I’m upgrading to 4-stars based on the support. As I said, once they started, they were on top of things, and kept in contact. It’s only 4 stars, though, because I feel like it should be easier to work “out of the box,” and because some of the documentation seems dated. In one doc, a link failed to work.

    • This topic was modified 1 year, 3 months ago by James Huff.
    • This topic was modified 1 year, 3 months ago by RHDefense. Reason: customer service finally kicked in and resolved most problems
    • This topic was modified 1 year, 3 months ago by RHDefense. Reason: customer service finally kicked in and resolved most problems
Viewing 3 replies - 1 through 3 (of 3 total)

  • For upload picture : setting > review form > Enable attachment of images and videos
    This working in free version for me…

    Thread Starter RHDefense

    (@rhdefense)

    Although this website gave me a link saying I could edit my review at any time, and I tried to do so (see below), after I post, it keeps saying I don’t have permission to edit the review. So…so much for that review link, eh?

    Here is what I’ve tried to modify this to, and I’ve tried to upgrade to 4 stars:

    I originally wrote a bad review. One-star. Because I had several problems, and could not get a response out of support initially. As it turned out, I should have taken into account that my problems started right before the weekend.

    When support did start to respond, they continued to respond to failed attempts at fixing the problems on a timely basis.

    Eventually, almost all the problems were fixed. The biggest problem was getting one of the forms to allow customers to upload images with their reviews. Apparently, there are about 3 or 4 places (it might be only 3, but I think it was 4) where I had to check a box to allow uploads. They might each have been for different areas. I think some are a requirement of WooCommerce, and some for this plug-in.

    In any event, there is one remaining problem that did not get resolved, which support has given me a workaround for. I haven’t been able to test the workaround yet, because my customer got tired of all the failed attempts to upload.

    I’m upgrading to 4-stars based on the support. As I said, once they started, they were on top of things, and kept in contact. It’s only 4 stars, though, because I feel like it should be easier to work “out of the box,” and because some of the documentation seems dated. In one doc, a link failed to work.

    Moderator Support Moderator

    (@moderator)

    The “modwatch” on your account has been removed; you can now update the stars on the original review.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Upgraded from 1 Star to 4’ is closed to new replies.