ShortPixel option blocks WP Offload Media

  • Resolved dmilli

    (@dmilli)


    3 years, 5 months ago

    Hi, we’re using the latest version of ShortPixel and WP Offload Media premium. We found that there is a tickbox option in ShortPixel on the Advanced tab called:

    Optimize PDFs – Automatically optimize PDF documents.

    When that is unticked the uploaded documents do not get uploaded to our bucket. WP Offload Media doesn’t get triggered. If I tick the option in ShortPixel then the files do get uploaded correctly.

    I’ve posted a similar message in their support forum as well. Hopefully it will help someone who has the same problem later on.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi @dmilli,

    Just to confirm, the PDF documents get uploaded, they stay unoptimized and they do not get uploaded to your bucket unless you optimize them. Is that it?

    Thread Starter dmilli

    (@dmilli)

    If the “Optimise PDFs” tickbox is not ticked then when I upload a file to the Media Library I see ShortPixel does not activate (which is correct) but nothing else happens. WP Offload Media makes no attempt to upload the file to S3. There is no error. The file just sits in the uploads directory.

    If I tick the “Optimise PDFs” tickbox then when I upload a file to the Media Library I see the ShortPixel droid animation at the top and when it finishes then WP Offload Media uploads the file to S3.

    If I disable ShortPixel and upload a file then WP Offload Media begins the upload to S3 almost immediately.

    Plugin Support Gerard Blanco

    (@sixaxis)

    All right, thank you.

    I’ll forward the issue to our developers and let you know if we have any questions or updates ??

    Cheers!

    Plugin Author Pedro

    (@petredobrescu)

    Hello @dmilli

    I’m sorry it took so long to get back to you, this thread got lost among others, I apologize for that.

    Can you please test this version and let me know if it corrects the issue you have described?

    https://shortpixel.com/downloads/shortpixel-image-optimiser-4.22.9-DEV01.zip

    Many thanks for your patience and understanding with this!

    Best regards,
    Pedro

    Plugin Support Gerard Blanco

    (@sixaxis)

    Hi dmilli,

    Since we got no answer from you in the last months, I’ll go ahead and mark this as solved.

    Best,

    Thread Starter dmilli

    (@dmilli)

    Hi, I waited several months for a reply. You posted less than a week ago and I haven’t had time to test the plugin. I was aiming to do it on Monday afternoon but another project ran into a problem so I had to tackle that first. I should be able to give it a go tomorrow. I’ll post back with results.

    • This reply was modified 3 years, 1 month ago by dmilli.
    Thread Starter dmilli

    (@dmilli)

    Due to time constraints with the current support contract the client prioritised some other tasks so I won’t be able to test this out for a while. They downgraded this one because they saw no quality issues when we left PDF optimisation enabled so although it wasn’t what they wanted it’s not causing any harm.

Viewing 7 replies - 1 through 7 (of 7 total)
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