ShortPixel and Formidable Forms file uploads creates 404s

  • Resolved Angela Bowman

    (@askwpgirl)


    7 months, 3 weeks ago

    1. Install Shortpixel.

    2. Add your Shortpixel API to the plugin.

    3. Set Shortpixel Advanced Settings to use Custom Media folders.

    3. Create a Formidable Forms form with a file upload field.

    4. Submit the form with a file in the upload field.

    5. Wait a couple minutes for Shortpixel API to activate to process the image.

    5. Check Access logs. You will see 404s for every thumbnail version that ShortPixel is trying to access via the frm_file folder which doesn’t exist. This occurs even if you specifically set the folder for it to access under Media > Custom Media.

    Summary: Shortpixel tries to optimize EVERY image uploaded with Formidable Forms even if that form’s Formidable image folder is NOT selected for optimization. AND in doing so, the ShortPixel Image Optimization API bot tries to access the wrong folder and throws dozens or hundreds of 404 errors on the server depending on how many images have been uploaded in a given day.

    The API “detects” an image has been uploaded via a Formidable Forms form, but then searches the wrong folder for it.

    Fix needed:

    1. Shortpixel should ONLY access images in the folders specified under Custom Media. ShortPixel should NOT be trying to optimize every image uploaded with Formidable as this uses ShortPixel credits and may not be what people want to spend their credits on.

    2. ShortPixel should NOT be searching a folder that doesn’t exist, ie frm_file

    • This topic was modified 7 months, 3 weeks ago by Angela Bowman.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi Angela,

    Thank you for your message.

    First of all, let me please clarify that if an image is not optimized (because of a 404 issue, for example), no credits are used.

    Now, unfortunately we don’t have access to the PRO version of Formidable Forms. I understand that you purchased some credits from ShortPixel, so would you be so kind to send an email to [email protected] so we can further help you?

    Thank you!

    Plugin Support Gerard Blanco

    (@sixaxis)

    Hi Angela,

    I just noticed that you already sent an email to our dev team. They are investigating it, so please stay tuned to your inbox, we will reply to you as soon as we have an answer.

    Thanks!

    Thread Starter Angela Bowman

    (@askwpgirl)

    Thanks! I wrote here in case anyone else had noticed this issue. I imagine only folks who pay attention to access logs will have been aware of this years’ long issue.


    As to the credits issue: Shortpixel right now is “noticing” ALL images uploaded across all forms not just the ones uploaded to the folder in the Custom Media Folders interface. So we are being docked for image optimization for all the images across all the forms currently when I do a scan. So it does optimize FF images when a manual scan is done, but it does it across all form folders as well as throws 404s for the non existent folder. It’s all a bit of a mess.

    I’ll comment here when the support team fixes, so that others will know when it is fixed.

    Plugin Author Pedro

    (@petredobrescu)

    To follow up on this, we added the necessary integration in version 5.6.1 of our plugin and from this version on, all images uploaded via Formidable Forms (as described above) are optimized directly in the Media Library, with no more 404s. The “frm_file” requests were actually coming from the protection that Formidable Forms adds to the uploads and this is also handled correctly now by the integration added.

    @askwpgirl can you please confirm that everything works as expected now? Thanks for reporting this!

Viewing 4 replies - 1 through 4 (of 4 total)
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