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Resolved jonasweb
(@jonasweb)

2 years, 1 month ago

Hi, your plugin seems great for Google Reviews but I can’t get it to work. In Settings I can see the right reviews but the shortcode it gives me is [trustindex no-registration=google] and then on the page it says “ERROR @ Trustindex plugin (This message is not be visible to visitors in public mode.)
Your shortcode is deficient: Trustindex Widget ID is empty! Example:
[trustindex data-widget-id=”478dcc2136263f2b3a3726ff”]”

I can see the right reviews in the settings in the My Reviews tab, so why isn’t it creating the shortcode properly?

Can you help?

Viewing 9 replies - 1 through 9 (of 9 total)

Thread Starter jonasweb
(@jonasweb)

2 years, 1 month ago

P.S. If it helps you, the PID of the business is 16616486204168898956
https://www.google.com/maps?cid=16616486204168898956

Plugin Support Lídia from Trustindex
(@liditrudex)

2 years, 1 month ago

Hi @jonasweb ,

Do you use the latest version of the plugin?
If not please update!

Trustindex

Thread Starter jonasweb
(@jonasweb)

2 years, 1 month ago

Thanks for your help. I checked and I’m using version 9.5.1 which it says is the latest version. How can I fix this?

Plugin Support Lídia from Trustindex
(@liditrudex)

2 years, 1 month ago

@jonasweb Have you connected the plugin to a free admin account?
If so, please disconnect.
If you haven’t, please send un the text from the troubleshooting tab!

Thread Starter jonasweb
(@jonasweb)

2 years ago

Thank you, creating the account fixed it!

Plugin Support Lídia from Trustindex
(@liditrudex)

2 years ago

Let us know if you experience any other issue!

erikanumpaque98
(@erikanumpaque98)

2 years ago

Hello, I have the same problem, I get the error ”
ERROR @ Trustindex plugin (This message is not visible to visitors in public mode.)
You have to connect your business (facebook)!”, I have the plugin updated to version 9.5.1,
how could you solve it? did you have to log in somewhere?

Thread Starter jonasweb
(@jonasweb)

2 years ago

I fixed it by setting up a free account at TrustIndex and following the steps, then it worked. Good luck:
https://admin.trustindex.io/

Plugin Support Lídia from Trustindex
(@liditrudex)

2 years ago

Hi @erikanumpaque98 !

Please send us your troubleshooting text!
We need it to be able to help you!

Trustindex

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Shortcode not working’ is closed to new replies.