Shortcode not displaying

  • Resolved 4Mulator ??

    (@4mulator)


    5 months, 4 weeks ago

    Hey team,

    during a recent update, the shortcode stopped displaying the reviews. I have deactivated all plugins except for Elementor/pro which the site is built on and using the hello theme.

    You can view the troubleshooting text here

    Please let me know what else you may need to help solve this issue.

    Thank you!

    ps this is a copy of the live site so if you need access to go in an tinker, please let me know.

    • This topic was modified 5 months, 4 weeks ago by 4Mulator ??.
    • This topic was modified 5 months, 4 weeks ago by 4Mulator ??.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Laca

    (@lacadev)

    Hi @4mulator,

    Thank you for reaching out.
    We’ll review the issue and get back to you shortly.

    Best regards,
    Laca
    Trustindex Support Team

    Plugin Support Laca

    (@lacadev)

    Hi @4mulator,

    We will need access to the copy of the live site for troubleshooting.

    Could you please send access details to [email protected], with the email subject line: “WP Support: Shortcode not displaying,” so our team can investigate the issue?

    We look forward to resolving this for you as soon as possible.

    Best regards,
    Laca
    Trustindex Support Team

    Thread Starter 4Mulator ??

    (@4mulator)

    Hi @lacadev

    Thank, email with details just sent!

    Plugin Support Laca

    (@lacadev)

    Hi @4mulator

    Thank you for your email. We will get back to you shortly.

    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    Hi @4mulator,

    It turns out the shortcode wasn’t placed on the homepage.
    We’ve added it, and it seems to be working correctly now.

    Do you also see everything functioning as expected?
    https://staging13.nmgweb.studio/




    Thread Starter 4Mulator ??

    (@4mulator)

    Hi @lacadev,

    That is strange since I have a screenshot of the Elementor builder on the home page with the shortcode. However, Elementor’s been a bit temperamental lately. I’m just glad it’s resolved.

    Thank you so much for you help!

    Plugin Support Laca

    (@lacadev)

    Hi @4mulator,

    I’m happy the issue is resolved! If you need any further assistance, feel free to reach out!

    Regards,
    Laca from Trustindex

Viewing 7 replies - 1 through 7 (of 7 total)
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