Shortcode has disappeared from page

Notice URLs are different, but headers are all fixed to Seattle for some reason. {{mpg_city}} no longer exists. I’ve had this happen before but it just does it again.

https://cowenpartners.com/executive/search/firm/anchorage/

https://cowenpartners.com/executive/search/firm/los-angeles/

We have two pro accounts, no response there or here. Does anyone have contact info for MPG? I understand they sold.

Hi @shawncole,

Thanks for choosing MPG and we’re sorry to hear about the difficulties encountered!

As you have the Pro version of the plugin, please contact us by opening a ticket directly on our site. This way we’ll be able to help you quicker and more efficiently. Please add the link to this thread when you create the ticket.

Thank you!

Already have, via the plugin with no response. Is this the same or another form of contact? Does the plugin “contact us” still work?

Hi @shawncole,

I can confirm the form you used works, we received your message, and we’ll get in touch with you on that thread. I already responded there. Thank you for your patience and understanding.

Regards,
Stefan

Where have you responded other than here? I have no contact from the plugin form submission. I have also emailed themeisle with no response.

Hi @shawncole!

We answered each of your emails. Please check your Spam/Junk folder as they may have been redirected there instead of the Inbox.

Thanks!

Hi, I am writing on behalf of Shawn . He says he did not receive any of the emails. Please let us know the best way to communicate and we can set up a login for you. In any case, please see one of our issues below and thanks in advance for yor help:

Some templates show the mpg placeholders, for example;?https://cowenpartners.com/cfo-search-firm-cities/? and all of the URLs for this work.

This page https://cowenpartners.com/executive-search/executive-search-cities-and-industries/ never shows the MPG placeholders.

I don’t see anything different about these pages but I could be missing something.

Hi @koolkatwebdesigns,

Thank you for the update and I’m sorry to hear that. Please contact us by using the Ask a question button on this page, and try opening two or three tickets by using different email addresses. I think it might be a problem with our messages being delivered to shawncole’s email address. By replying to multiple emails, one of them should arrive then we can add the others in CC.

Regards,
Stefan