Shortcode displaying wrong event hours

  • So i′m using your extension called: Formatted Event Date Shortcode because I want to display an event hour in a certain landing page.

    The issue is that I′ve already set the same timezone for all the web and plugin event (America/Bogota) but when I use the shortcode [tribe_formatted_event_date id=17413 format="g:i a"] - [tribe_formatted_event_date id=17413 format="g:i a" start_end="end"] it appears 1:00 p.m – 3:00 p.m (instead it should appear 8:00 a.m -10:00 am)

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Erica

    (@eeide)

    Hi @nendaraq,

    Thanks for bringing this to our attention! I’m able to replicate this behavior on my end, so it looks like that extension needs an update and/or bug fix.

    Our devs are hard at work getting our upcoming 6.0 release ready, so I can’t give an estimate on when the update will be available. However, we’ll notify you here once it has been released! ??

    Thank you,
    Erica

    ________________________

    Internal Bug Ticket Reference:
    EXT-287

    • This reply was modified 2 years, 9 months ago by Erica.
    Thread Starter nendaraq

    (@nendaraq)

    Thank you Erica for your answer. Hope it can be updated/fixed soon.

    Plugin Support Abz

    (@abzlevelup)

    Hi @nendaraq, we already added your case to the internal bug ticket and shared the information you provided with our team. Appreciate you, bringing this to our attention.

    We don’t have a time estimate, but you’ll be notified with a reply in this ticket when there are any updates.

    Hang tight for now. While waiting, we do appreciate separate cases per topic, as it helps us process and track support issues more efficiently. So if you require other assistance on another topic, please feel free to open a new support case.

    Best,
    Abz

    ________________________

    Internal Bug Ticket Reference:
    EXT-287

    Thread Starter nendaraq

    (@nendaraq)

    Hello @abzlevelup thank you for your response. Still waiting. I really need this to be fixed.

    Plugin Support Abz

    (@abzlevelup)

    Hi @nendaraq, appreciate the follow-up here. I am unable to provide you with an exact date for when this bug will be fixed. However, we will notify you in this thread whenever we are able to release a fix for this one.

    Thanks for your patience.

    Best,
    Abz

Viewing 5 replies - 1 through 5 (of 5 total)
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