Shortcode displayed in WP iOS app

  • Resolved pomelo2020

    (@pomelo2020)


    3 years, 5 months ago

    I have password protected sections on some of my posts. I don’t use a page builder and mainly use the classic editor. The content is protected using the shortcode [ppwp passwords=xyz] content [/ppwp]. It works on all browsers I’ve tested so far.

    But when I follow and read posts from the wordpress iOS app, the shortcode itself is displayed as plain text and the content is not protected either.

    I have purged cache everywhere and tried disabling other plugins etc. Nothing makes any difference. I would really like to know how to fix this issue.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @pomelo2020,

    Thanks for reaching out to us last night.

    We’ve installed the WordPress app on both Android and iOS to double-check the partial protection function.

    Everything is working well here.

    To assist you better, may we know:

    • The WordPress iOS app you’ve mentioned
    • Steps to reproduce the issue
    • A screencast showing the process will be helpful and much appreciated

    You might want to send these details to our support email – hello(at)preventdirectaccess.com so that our team can support you faster & better.

    We looking forward to hearing from you.

    Thread Starter pomelo2020

    (@pomelo2020)

    Hi @ppwp

    Thanks a lot for getting back to me.

    The WordPress iOS app I’m using is the official one made by Automattic. iOS version is 14.8 at the moment. I usually keep both iOS and apps up-to-date.

    Here are the steps to reproduce this issue.

    1. Create and publish a new post (Classic Editor) in a web browser with partially protected sections using [ppwp password=”1234″] content [/ppwp]

    2. View the post in web browsers (Safari on mac and iOS in my case) and the post is displayed correctly with the said section hidden behind the password form.

    3. View the post in “Reader” of the form and the post (including the shortcode itself) is displayed as plain text.

    (I can’t upload screenshots here. I’ll send the same info and the screenshots to the emails mentioned in the reply)

Viewing 2 replies - 1 through 2 (of 2 total)
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