Shopping cart error: Forbidden. Please submit form again

  • Resolved graphiset

    (@graphiset)


    1 year, 7 months ago

    If a visitor is not logged in and checks the option ‘Create an account?’ during the order, the order will not be placed.
    Instead, the page just scrolls up slightly:

    Then the average visitor does not know what is going on and no order comes in ?

    If you then scroll even further up, the error message *** Forbidden appears. Please submit form again. *** in picture:

    You can therefore only order by unchecking the option ‘Create an account?’.

    When we disable the CleanTalk plugin everything works fine.
    Can you look into this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello, @graphiset

    Please, do the following: WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Set cookies” to “Off”?—> Save Changes.

    Then clear all cache on your site.

    Did it help?

    Thread Starter graphiset

    (@graphiset)

    Hi Dimitry,

    Thanks for your quick response. This did the trick. Our problem is solved.

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Thank you for your feedback.

    We are glad to know the issue is solved.

    Feel free to contact us anytime.

Viewing 3 replies - 1 through 3 (of 3 total)
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