Shopping basket activated but dissapeared

Hello,

Please update the theme and plugins to the latest version and navigate to Customize > General Options > Theme Icons and select Font Awesome, then publish changes.

Now, go to Appearance > Customize > Woocommerce > Menu cart, here select the cart icon again, and check.

Let me know if this worked out for you.

I can not find general option>theme icons section. I assume you meant Appearance>customize>general options. I am on the free version and not the premium if that matters. There is an options for “general” however it dosnt include the sub option mentioned.

Hello,

The option is available for all the users, there is nothing to do with the pro.

Please make sure to install and activate the ocean extra plugin.

Go to Dashboard > Theme Panel > Theme Panel, from here enable the General panel, now go to Appearance > Customize, and you will see the General options there.
https://ibb.co/Gty1VXg

Ok thank you. I have been able to follow these steps and switch to font awesome however the icon is still invisible. Icon color is set to black, disable ocean svg icons is unchecked. Theme and plug in are both up to date.

That is odd, Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look?

Ok thank you. I will also note I am running a child theme. I did try switching back to the ocean non child theme to see if that made a difference and it did not.

== Server Environment ==
Operating System: Linux
Software: Apache
MySQL version: Source distribution v5.7.32-35
PHP Version: 7.4.22
PHP Max Input Vars: 3000
PHP Max Post Size: 256M
GD Installed: Yes
ZIP Installed: Yes
Write Permissions: All right
Elementor Library: Connected

== WordPress Environment ==
Version: 5.8
Site URL: https://artifact-o.com
Home URL: https://artifact-o.com
WP Multisite: No
Max Upload Size: 256 MB
Memory limit: 768M
Permalink Structure: /%postname%/
Language: en-US
Timezone: -4
Debug Mode: Inactive

== Theme ==
Name: OceanWP Child 02
Version: 2.0.2.1608220228
Author: Nick
Child Theme: Yes
Parent Theme Name: OceanWP
Parent Theme Version: 3.0.3
Parent Theme Author: Nick

== User ==
Role: administrator
WP Profile lang: en_US
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.131 Safari/537.36

== Active Plugins ==
Backup
Version: 1.6.7
Author: BackupGuard

Braintree For WooCommerce
Version: 3.2.27
Author: Payment Plugins, [email protected]

Customer Reviews for WooCommerce
Version: 4.22
Author: CusRev

Custom Taxonomy Order
Version: 3.3.0
Author: Marcel Pol

Easy Auto SKU Generator for WooCommerce
Version: 1.0.5
Author: Dan Zakirov

Elementor
Version: 3.3.1
Author: Elementor.com

Export Media Library
Version: 3.0.1
Author: Mass Edge Inc.

Jetpack
Version: 10.0
Author: Automattic

Mail logging – WP Mail Catcher
Version: 1.5.3
Author: James Ward

Multi-Carrier EasyPost Shipping Methods & Address Validation for WooCommerce
Version: 1.6.1
Author: OneTeamSoftware

Ocean Extra
Version: 1.7.8
Author: OceanWP

Rank Math SEO
Version: 1.0.69.2
Author: Rank Math

Site Reviews
Version: 5.13.2
Author: Paul Ryley

Smush
Version: 3.8.8
Author: WPMU DEV

WooCommerce
Version: 5.5.2
Author: Automattic

WooCommerce Admin
Version: 2.5.0
Author: WooCommerce

WooCommerce Easy Duplicate Product
Version: 0.2.0.2
Author: WPGem.com

WooCommerce Extra Product Options Pro
Version: 3.1.0
Author: ThemeHigh

WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels
Version: 2.8.2
Author: WebToffee

WooCommerce Shipping & Tax
Version: 1.25.17
Author: WooCommerce

WP Mail SMTP
Version: 3.0.3
Author: WPForms

WP Sheet Editor – WooCommerce Products (Premium)
Version: 1.7.7
Author: WP Sheet Editor

== Elementor – Compatibility Tag ==

== Elements Usage ==

wp-post : 0
heading : 3
icon-box : 4
image-carousel : 1
shortcode : 2
text-editor : 5
wp-page : 9
text-editor : 5
wp-widget-glsr_site-reviews-form : 1

== Log ==

Log: showing 20 of 432021-03-10 08:33:54 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.1.3’,
‘to’ => ‘3.1.4’,
)]
2021-04-22 06:13:21 [info] elementor::elementor_updater Started
2021-04-22 06:13:21 [info] Elementor/Upgrades – _v_3_2_0_migrate_breakpoints_to_new_system Start
2021-04-22 06:13:21 [info] Elementor/Upgrades – _v_3_2_0_migrate_breakpoints_to_new_system Finished
2021-04-22 06:13:21 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.1.4’,
‘to’ => ‘3.2.1’,
)]
2021-04-22 06:13:21 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.1.4’,
‘to’ => ‘3.2.1’,
)]
2021-04-26 08:25:37 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.2.1’,
‘to’ => ‘3.2.2’,
)]
2021-05-05 06:01:41 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.2.2’,
‘to’ => ‘3.2.3’,
)]
2021-05-27 17:57:09 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.2.3’,
‘to’ => ‘3.2.4’,
)]
2021-06-16 17:48:20 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.2.4’,
‘to’ => ‘3.2.5’,
)]
2021-07-13 17:43:59 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.2.5’,
‘to’ => ‘3.3.0’,
)]
2021-07-13 17:44:00 [info] elementor::elementor_updater Started
2021-07-13 17:44:00 [info] Elementor/Upgrades – _on_each_version Start
2021-07-13 17:44:00 [info] Elementor/Upgrades – _on_each_version Finished
2021-07-13 17:44:00 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.2.5’,
‘to’ => ‘3.3.0’,
)]
2021-07-20 17:46:44 [info] elementor::elementor_updater Started
2021-07-20 17:46:44 [info] Elementor/Upgrades – _on_each_version Start
2021-07-20 17:46:44 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.3.0’,
‘to’ => ‘3.3.1’,
)]
2021-07-20 17:46:44 [info] Elementor/Upgrades – _on_each_version Finished
2021-07-20 17:46:44 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.3.0’,
‘to’ => ‘3.3.1’,
)]

That is really odd, It only seems the cache issue.
Please try to clear the entire server/site/browser cache.

have you manually select the cart icon?

kindly share the snapshots of the Appearance > Customize > Woocommerce > Menu cart page.

If possible open a ticket at the helpdesk in the prepurchase section, we will take a closer look into the issue.

I had tried clearing cache a few times before and it didnt help. Ive been busy so I havnt had time to contact support or try anything else, however it miraculously showed up today. There havnt been any auto updates so Im not sure. Just wanted to give you an update, and thank you for your time and assistance.

• This reply was modified 3 years, 3 months ago by cbraun8675309.

That was just a cache issue and Glad to hear that issue has been fixed.