ShopEngine and real good customer support

  • I didn’t know that the company was from Bangladesh and that they were going through political problems, but in the end they contacted me in a very decent and professional manner, which is why I am changing my review.
    Yes, you can work with them, they respond and even talk to you.

    • This topic was modified 4 months ago by cozuna.
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  • @cozuna I am not a member of their team, but I am from the same country (Bangladesh), although I currently live abroad (I personally know the founders). There is a massive student protest ongoing within the country, and the government has shut down the internet for the past four days. That is probably the reason, they are unable to respond to any queries. You can check the situation on YouTube if you want more information. As of today, no one knows when the situation will improve.

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi cozuna,

    We sincerely apologize for the unpleasant experience you had with our plugin and for the delayed response. As you may know, recent nationwide political unrest led to a temporary internet shutdown mandated by the government over the past five days. We are pleased to inform you that normal operations have now resumed.

    We have already responded to your support ticket and would like to continue the conversation there. Given the circumstances we’ve faced in the past few days, we hope you will reconsider your review. We appreciate your understanding and are always ready to assist you.

    Best Regards,
    Amir

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