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Hi,

As a Botiga Pro user you should contact us directly via?https://athemes.com/support/. This forum is only for users of the free version of Botiga.

Good reply!

For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

https://athemes.com/support/

As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.