Shop Rating/Review Form Issue

  • Resolved truenorthiptv

    (@truenorthiptv)


    8 months, 1 week ago

    Currently using the free version of the app. Everything works fine except for the Review Form isn’t gathering Shop reviews, only Product reviews! When I send a test email to myself and go to the review form, Shop Reviews shows there and is required. However, I’ve had 27 reviews so far and not one person has reviewed the shop. From looking at the support documents, this is included in the free version and it should be collecting Shop reviews, but it isn’t. Verified Reviews setting currently set to ‘No Verification’. Under Review Forms in Settings, ‘Shop Rating’ is checked.

    Hoping someone here has the fix. I’ve triple checked every setting option and don’t think I’m missing anything.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support pear8398

    (@pear8398)

    Hi,

    Thanks for using CusRev.

    Recently, we experienced a similar issue when the shop reviews were not posted to the site with the review form hosted locally, but the product reviews still work well. It is related to a caching plugin or service on the site/hosting. You can try to disable any caching plugin/service and submit a new shop review and check the issue again.

    Plugin Support bagel1317

    (@bagel1317)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic

Viewing 2 replies - 1 through 2 (of 2 total)
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