shop page not displaying any products on custom theme

Hi @delanthear. Is the shop page set in your WooCommerce product settings (WooCommerce > Settings > Products), as shown here?

Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” That might shed some light on the situation.

Thanks!

Yeah, it is set as the shop page.

Status before. It flags that there is a woocommerce.php file, but i have the same problem if there is one or not.

### WordPress Environment ###

WordPress address (URL): https://pdtvc.wpengine.com
Site address (URL): https://pdtvc.wpengine.com
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.10
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
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fsockopen/cURL: ?
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DOMDocument: ?
GZip: ?
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Remote Post: ?
Remote Get: ?

### Database ###

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### Post Type Counts ###

acf-field: 23
acf-field-group: 10
apto_sort: 2
attachment: 397
cookielawinfo: 20
custom_css: 1
forum: 1
is_search_form: 2
nav_menu_item: 23
oembed_cache: 84
page: 40
post: 24
product: 5
pt_view: 9
revision: 221
search-filter-widget: 5
shop_coupon: 1
shop_order: 1
topic: 1
videos: 285

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Advanced Custom Fields PRO: by Elliot Condon – 5.9.1
Advanced Post Types Order: by Nsp Code – 4.3.8.3
AffiliateWP: by Sandhills Development
LLC – 2.5.7

Akismet Anti-Spam: by Automattic – 4.1.6
Caldera Forms: by Caldera Forms – 1.9.2
GDPR Cookie Consent: by WebToffee – 1.9.1
Favorites: by Kyle Phillips – 2.3.2
No Cache AJAX Widgets: by MagniGenie – 1.0
Paywall for WooCommerce: by TIV.NET INC – 2.1.0
Restrict Content Pro - WooCommerce Member Discounts: by Sandhills Development
LLC – 1.0.5 – Installed version not tested with active version of WooCommerce 4.5.2

Redirect After Login, Registration & Logout: by Addify – 1.1.3 – Installed version not tested with active version of WooCommerce 4.5.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Restrict Content Pro: by Sandhills Development
LLC – 3.3.3

Search & Filter Pro: by Code Amp – 2.5.1
Shortcode in Menus: by Gagan Deep Singh – 3.5
Smart Slider 3: by Nextend – 3.4.1.9
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.7.3
WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2
Yoast SEO: by Team Yoast – 14.9 – Installed version not tested with active version of WooCommerce 4.5.2
WP Migrate DB: by Delicious Brains – 1.0.16
Smush: by WPMU DEV – 3.7.0
wpForo: by gVectors Team – 1.8.4
WPS Hide Login: by WPServeur
NicolasKulka
tabrisrp – 1.5.6

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (6) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
WP Engine DevKit: by Jason Cohen
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WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.9
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WP Migrate DB Compatibility: by Delicious Brains – 1.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)
paywall (paywall)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1641 - /shop/
Basket: #1642 - /basket/
Checkout: #1643 - /checkout/
My account: #1644 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: The Pole Dancing Therapist
Version: 1.0
Author URL: https://www.hannahking.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ? Not declared

### Templates ###

Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: –

### Action Scheduler ###

Complete: 22
Oldest: 2020-09-24 13:31:50 +0000
Newest: 2020-09-30 17:48:21 +0000

### Paywall ###

store_country_state: GB
admin_email:  
reporter_name:  
reporter_email:  

Hi @delanthear, thanks for the additional details and SSR. None of that jumps out as being obviously wrong. Customizations like this are outside the scope of our support, but you could try finding another theme that does work with WooCommerce and compare that to what you have so far.

Can you go into more detail about why you don’t want to declare WooCommerce support in your theme? That seems like the simplest option thus far.

It’s a custom built theme for the site I’m adding Woocommerce to so I’m unable to replace it with something else.

I’m trying to avoid declaring WooCommerce support because when I do the product page becomes completely unstyled and I want to avoid having to spend extra time trying to style it. I’m wondering though is there just a woocommerce css file I need to include once I’ve declared support and that will actually help?

You can ignore this. I’ve worked out how to combine the custom themes layout with the woocomerce templates to make this work once I’ve declared theme support.

I still have no idea why the shop product archive wasn’t appearing, but I guess I can work around this now!

• This reply was modified 4 years, 1 month ago by delanthear.

OK, great! Feel free to reach out again if you have any further questions!