Shop page error and checkout error

  • Resolved jennagarvin5

    (@jennagarvin5)


    5 years, 7 months ago

    We are having 2 issues with the site all of a sudden.

    1.) The store page https://www.justadrop.net/products/ is now giving this weird layout issue. After the supersize bottles it should stop with the footer on the site. However, it’s pulling in the green bar (part of the footer) and then repeating the products sporadically before adding on the rest of the footer at the bottom of the page. I want the page to end after the supersize bottles. How can I fix this?

    2.) The second problem is that on the checkout page: https://www.justadrop.net/checkout/ when you select “credit card” instead of paypal to checkout, the credit card won’t go through. We get an error message each time and the payment fails. We have the paypal credentials entered correctly and are using the paypal pro plugin from angelleyes. We’ve tried multiple plugins but this isn’t solving the problem. The SSL is on each page so that isn’t it either.

    Any advice???? Really need to get this resolved ASAP. Thanks!
    Jenna

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    For your first issue, I would recommend contacting the makers of the theme you are using, as that is a theme layout issue (perhaps there’s a setting in your theme to change, or they would know).

    For the second issue, I am not sure how to help with a plugin not made by us, so if you wanted help on that one, you would want to talk to their support, or you can get the WooCommerce PayPal Pro plugin here: https://www.woocommerce.com/products/paypal-pro/

    Hopefully that helps! Have a great one!

Viewing 1 replies (of 1 total)
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