Shop emails from cloned sites

  • Resolved stuartwaldner

    (@stuartwaldner)


    5 years, 2 months ago

    I have a cloned site and when I make purchases in the store on that cloned site, the payment goes through my payment gateway (yay!), but no email receipts are being sent to the purchaser or the shop admin. ?? Is this normal behavior for a cloned site? I don’t want to migrate the cloned site over to my prod site until I know.

    Thanks for all your help!
    Stuart

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi Stuart,

    It should still work. Is it on the same server as your source site? Could you try checking the email logs on your server and see if there are any errors?

    Have you also tried using a different email and see if you get a notification?

    Regards,
    Bryle

    Thread Starter stuartwaldner

    (@stuartwaldner)

    Hi bcrodua,

    Thanks for your help!

    Actually, the cloned site is being hosted by Updraft, so it’s on their server.

    I’ve tried multiple emails on the cloned site and none of them work.

    How can I check the email logs on the cloned site?

    I tested my contact form on both my prod site and cloned site. I rec’d the contact form email from my prod site, but not from the cloned site.

    Does this help troubleshoot things?

    Thanks for your help!!!
    Stuart

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    Hi Stuart,

    Please see the “technical restrictions” section here: https://updraftplus.com/faqs/what-are-the-updraftclone-terms-and-conditions/ . This also explains how you can read emails that the clone was asked to send.

    @bcrodua Please note this information.

    David

    Thread Starter stuartwaldner

    (@stuartwaldner)

    Hi David,

    Thanks SO much for your help!

    I installed WP Mail Logging plugin and can now see that my emails for purchases and contact form submissions are actually working, but not being sent due to Updraft’s terms and conditions.

    You help is much appreciated!

    Thanks and cheers,
    Stuart

Viewing 4 replies - 1 through 4 (of 4 total)
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