Shop doesn’t update live

  • Resolved anovauy

    (@anovauy)


    7 months, 2 weeks ago

    I’m working in a web store using Woolentor. I’m editing my shop page in Elementor Pro, and checking results when I publish it. Somehow when I publish and reload the page it shows perfectly including all the changes, (WordPress detects I’m logged in, so the wordpress header appears as well) but if I try to open it using the incognito mode, or by using my phone, it shows an old version of it, and it refuses to update, even if I shift+F5.

    And yes, I’m absolutely sure I’m using the same url.

    What is going on?

    • This topic was modified 7 months, 2 weeks ago by anovauy.
    • This topic was modified 7 months, 2 weeks ago by anovauy.
    • This topic was modified 7 months, 2 weeks ago by anovauy.
Viewing 1 replies (of 1 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @anovauy,

    Thanks for reaching out to us.

    We are sorry to hear about the difficulty you have encountered on your website.

    After carefully reviewing the description of the issue you shared, it seems the root cause might be related to your server’s cache.

    Could you please contact your hosting provider regarding the issue? They can help you clear your server cache or investigate any other potential causes.

    Hopefully, they can provide you with a better solution to this.

    Please keep us updated on how it goes.

    Wishing you all the best!

    Best regards,
    Tarek Aziz

Viewing 1 replies (of 1 total)
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