Shop and Category pages don’t show products

Please go to one of the product’s editing pages in admin, then the “Publish” metabox, then the “Catalog visibility” setting. There are 4 options. Is “Search results only” selected? If so, that would explain what’s happening. Change the selected option to “Shop and search results”, then republish the product.

Thanks for your reply but I have already checked that basic setting. It’s already set as “Shop and search results”.

Hi @anjanphukan

Thanks for reaching out!

I understand that the Shop and Category pages are not displaying products on your site even after switching to the default Storefront theme and only WooCommerce plugin is active, correct?

Can you please provide the fatal error logs (if any) under WooCommerce > Status > Logs?

Thanks!

Hi @xue28

Yes, that’s right. It doesn’t work even with only WooCommerce and Storefront active. I cloned the site to my localhost and it works fine. It maybe a server issue but not sure what to ask the hosting provider.

I can see a critical issue in Site Health section: https://paste.pics/KQUEQ and some improvement suggestions: https://tinyurl.com/2zlakfzg but not sure if any of these is causing the issue.

Yes, there is one falat error log which I am pasting below:

2022-12-29T19:32:39+00:00 CRITICAL Uncaught TypeError: Argument 2 passed to Elementor\TemplateLibrary\Source_Local::on_save_post() must be an instance of WP_Post, null given, called in /data/48/4/82/69/4734558/user/5608906/htdocs/wp-includes/class-wp-hook.php on line 310 and defined in /data/48/4/82/69/4734558/user/5608906/htdocs/wp-content/plugins/elementor/includes/template-library/sources/local.php:1080
Stack trace:

0 /data/48/4/82/69/4734558/user/5608906/htdocs/wp-includes/class-wp-hook.php(310): Elementor\TemplateLibrary\Source_Local->on_save_post(93, NULL)

1 /data/48/4/82/69/4734558/user/5608906/htdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)

2 /data/48/4/82/69/4734558/user/5608906/htdocs/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

3 /data/48/4/82/69/4734558/user/5608906/htdocs/wp-includes/post.php(4717): do_action('save_post', 93, NULL, false)

4 /data/48/4/82/69/4734558/user/5608906/htdocs/wp-includes/class-wp-customize-manager.php(2976): wp_insert_post(Array, true)

5 /data/48/4/82/69/4734 in /data/48/4/82/69/4734558/user/5608906/htdocs/wp-content/plugins/elementor/includes/template-library/sources/local.php on line 1080

Thanks a lot.

Hi @anjanphukan

Yes, that’s right. It doesn’t work even with only WooCommerce and Storefront active. I cloned the site to my localhost and it works fine. It maybe a server issue but not sure what to ask the hosting provider.

Hmmm. I understand that you are not experiencing the error on the staging site.

This could be due to caching. Can you please have your host purge the site cache and see if this resolves the issue?

Yes, there is one falat error log which I am pasting below:

The fatal error log points to the Elementor: by Elementor.com – 3.9.2 . Can you please try to disable this plugin and see if this works?

Additionally, since this is a third-party plugin which we don’t provide support for (please see our Support Policy here), it would be best reaching out to the plugin’s developers for further assistance here.

https://elementor.com/support/

All the best and hopefully, the issue will be fixed soon.

Thanks

Hi @xue28

I raised a ticket to my hosting provider but haven’t heard from them yet.

Actually, I tried the site with only WooCommerce plugin activated. That means no Elementor plugin was activated at that moment. So I feel that the fatal error is not affecting my concerned problem.

Thank you.

Hello @anjanphukan,

While you wait for their response. Can you please attach the system status report of your staging environment?

Look forward to hearing back from you.

Hi @babylon1999

This is the system report from my localhost.

WordPress Environment

WordPress address (URL): https://localhost/planprepareshare
Site address (URL): https://localhost/planprepareshare
WC Version: 7.2.2
REST API Version: ?</img> 7.2.2
WC Blocks Version: ?</img> 8.9.2
Action Scheduler Version: ?</img> 3.4.0
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: –

Server Environment

Server Info: Apache/2.4.51 (Win64) OpenSSL/1.1.1l PHP/7.4.26
PHP Version: 7.4.26
PHP Post Max Size: 100 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.70.0
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.22-MariaDB
Max Upload Size: 100 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img> Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.2.2
WC Database Prefix: wp_
Total Database Size: 5.19MB
Database Data Size: 3.68MB
Database Index Size: 1.51MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_duplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 2.48MB + Index: 0.06MB + Engine InnoDB
wp_postmeta: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_posts: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

Post Type Counts

attachment: 9
customize_changeset: 45
elementor_library: 1
nav_menu_item: 10
page: 13
post: 2
product: 2
revision: 10
wp_global_styles: 1

Security

Secure connection (HTTPS): ?</img>
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?</img>

Active Plugins (4)

Disable Gutenberg: by Jeff Starr – 2.8.1
Elementor: by Elementor.com – 3.9.2
Payment Gateway Authorize.Net CIM for WooCommerce: by Cardpay Solutions
Inc. – 2.0.25

WooCommerce: by Automattic – 7.2.2

Inactive Plugins (3)

Akismet Anti-Spam: by Automattic – 5.0.2
Duplicator: by Snap Creek – 1.5.1
Under Construction: by WebFactory Ltd – 3.95

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #51 - /shop/
Cart: #52 - /cart/
Checkout: #53 - /checkout/
My account: #54 - /my-account/
Terms and conditions: #3 - /terms-and-conditions/

Theme

Name: Astra Child
Version: 1.0.0
Author URL: https://www.zealopers.com/
Child Theme: ?</img>
Parent Theme Name: Astra
Parent Theme Version: 3.9.4
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?</img>

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-01-02 18:26:36 +00:00
Options: ?</img>
Notes: 42
Onboarding: completed

Action Scheduler

Complete: 38
Oldest: 2022-12-28 16:11:02 +0000
Newest: 2023-01-02 15:49:50 +0000

Pending: 1
Oldest: 2023-01-03 15:49:38 +0000
Newest: 2023-01-03 15:49:38 +0000

Status report information

Generated at: 2023-01-02 15:50:34 +00:00
`

Hello,

I’m sorry to hear about this.

Please navigate to: WP-Admin> WooCommerce > Settings > Products tab
and make sure the Shop page is already selected in the shop page drop down.

After that, you can reset the permalinks by going to WP-Admin> Settings > permalinks, be sure to click Save twice.

Then please check the shop page to see if it is showing the products.

Does that make a difference? Please let us know.

Hi @ihereira

I have made all these basic changes but none of them work for me. So I contacted the plugin support.

I didn’t hear back from the hosting provider (Network Solutions) and I can’t wait for them as the site needs to be finished soon. So I moved the same site to Bluehost and everything works fine now.

So I am almost sure now that the problem was with the hosting server. But I couldn’t find what it was. Maybe if anyone finds it then it will be helpful for others in the future.

Thank you everyone.

Hello,

That sounds like good news. If you have a few minutes, we’d love it if you could share your experience with the community by leaving a review. This is optional, but highly appreciated.

Best.

Hi @ihereira

WooCommerce is a great plugin and it is one of the best eCommerce solutions. There is no doubt about it. I only use it to develop an eCommerce website. I really appreciate all the support answers. Everyone was very keen to help. But I didn’t get the exact cause and solution to my problem. I had the option to change the hosting this time. But I may not get a chance to do that for other clients. In that case it will be very ptoblematic. So I would prefer not to review this time. But I promise, I will do it in the future.

I hope you will understand.

Thanks a lot.