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Resolved

(@renegademarketing)

For about a week, the plugin will not connect with Shipstation to move orders over from the website. The owner contacted Shipstation who claimed the problem lies with the plugin itself.

This is an example of the error message that keeps coming back from the Shipstation site:

04/30/2023 06:02 : [email protected]

An error occurred attempting to update orders: Invalid XML. Error: ‘The ‘meta’ start tag on line 1 position 185 does not match the end tag of ‘head’. Line 1, position 248.’ We received: ‘<html style=”height:100%”><head><META NAME=”ROBOTS” CONTENT=”NOINDEX, NOFOLLOW”><meta name=”format-detection” content=”telephone=no”><meta name=”viewport” content=”initial-scale=1.0″><meta http-equiv=’

I tried disabling all of the plugins which did not work. I changed the theme which did not work. I dialed back to a previous theme version (Divi) which did not work. The PHP was outdated and I bumed it up to 8.0 which has not worked as well. I tried to reset the connection by attempting to delete the current authorization key in options.php. However, for some reason, it will not allow me to save the change.

Below is the Woocommerce system report:

WordPress Environment

WordPress address (URL): https://www.jakeslures.com
Site address (URL): https://www.jakeslures.com
WC Version: 7.6.1
REST API Version: ? 7.6.1
WC Blocks Version: ? 9.8.5
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.0.28
PHP Post Max Size: 516 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 8.0.1
OpenSSL/1.1.1t

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.6.1
WC Database Prefix: wp_xv56chn3kr_
Total Database Size: 148.14MB
Database Data Size: 117.89MB
Database Index Size: 30.25MB
wp_xv56chn3kr_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_xv56chn3kr_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_xv56chn3kr_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_woocommerce_order_items: Data: 0.78MB + Index: 0.35MB + Engine MyISAM
wp_xv56chn3kr_woocommerce_order_itemmeta: Data: 4.80MB + Index: 3.47MB + Engine MyISAM
wp_xv56chn3kr_woocommerce_tax_rates: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_xv56chn3kr_woocommerce_tax_rate_locations: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_xv56chn3kr_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xv56chn3kr_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_xv56chn3kr_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xv56chn3kr_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xv56chn3kr_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xv56chn3kr_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
331_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
331_frm_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
331_frm_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_frm_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_frm_item_metas: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_nf3_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_nf3_action_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
331_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_nf3_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_nf3_field_meta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
331_nf3_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_nf3_form_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
331_nf3_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_nf3_object_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_nf3_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
331_options: Data: 1.03MB + Index: 0.05MB + Engine MyISAM
331_postmeta: Data: 0.64MB + Index: 0.25MB + Engine MyISAM
331_posts: Data: 0.13MB + Index: 0.05MB + Engine MyISAM
331_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
331_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
331_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
331_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
331_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
331_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
331_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_wd_fb_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_wd_fb_info: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_wd_fb_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_wd_fb_shortcode: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_wd_fb_theme: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
331_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
331_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_actionscheduler_actions: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
wpstg0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_actionscheduler_logs: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wpstg0_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_comments: Data: 0.13MB + Index: 0.07MB + Engine MyISAM
wpstg0_ffi_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ffi_comments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ffi_image_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ffi_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ffi_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ffi_post_media: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ffi_snapshots: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ffi_streams: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ffi_streams_sources: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_frm_fields: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpstg0_frm_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_frm_items: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_frm_item_metas: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gf_entry: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gf_entry_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gf_entry_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gf_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gf_form_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_gf_form_view: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_field_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_object_meta: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_ngg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_ngg_pictures: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpstg0_options: Data: 2.50MB + Index: 0.13MB + Engine InnoDB
wpstg0_postmeta: Data: 2.54MB + Index: 1.18MB + Engine MyISAM
wpstg0_posts: Data: 0.52MB + Index: 0.13MB + Engine MyISAM
wpstg0_slim_events: Data: 1.99MB + Index: 1.11MB + Engine MyISAM
wpstg0_slim_events_archive: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_slim_stats: Data: 10.23MB + Index: 1.58MB + Engine MyISAM
wpstg0_slim_stats_archive: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_term_relationships: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_usermeta: Data: 0.23MB + Index: 0.14MB + Engine MyISAM
wpstg0_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpstg0_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_customer_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpstg0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_product_lookup: Data: 0.14MB + Index: 0.11MB + Engine MyISAM
wpstg0_wc_order_stats: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpstg0_wc_order_tax_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpstg0_wc_product_meta_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpstg0_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wd_fb_data: Data: 0.97MB + Index: 0.01MB + Engine MyISAM
wpstg0_wd_fb_info: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wd_fb_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wd_fb_shortcode: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wd_fb_theme: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_order_itemmeta: Data: 1.15MB + Index: 0.86MB + Engine MyISAM
wpstg0_woocommerce_order_items: Data: 0.18MB + Index: 0.08MB + Engine MyISAM
wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_sessions: Data: 0.50MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_square_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_woocommerce_tax_rates: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpstg0_woocommerce_tax_rate_locations: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpstg0_wysija_campaign: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wysija_campaign_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wysija_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wysija_email: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpstg0_wysija_email_user_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wysija_email_user_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wysija_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wysija_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wysija_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wysija_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wysija_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wysija_url_mail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wysija_user: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpstg0_wysija_user_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wysija_user_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wysija_user_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_yith_wcwl: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wpstg0_yith_wcwl_lists: Data: 0.07MB + Index: 0.08MB + Engine MyISAM
wpstg0_yoast_indexable: Data: 0.22MB + Index: 0.07MB + Engine MyISAM
wpstg0_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_yoast_seo_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpstg0_yoast_seo_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_xv56chn3kr_actionscheduler_actions: Data: 0.07MB + Index: 0.05MB + Engine MyISAM
wp_xv56chn3kr_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_xv56chn3kr_actionscheduler_logs: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
wp_xv56chn3kr_commentmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wp_xv56chn3kr_comments: Data: 1.69MB + Index: 0.71MB + Engine MyISAM
wp_xv56chn3kr_ffi_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_ffi_comments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_ffi_image_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_ffi_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_ffi_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_ffi_post_media: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_ffi_snapshots: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_ffi_streams: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_ffi_streams_sources: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_frm_fields: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_xv56chn3kr_frm_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_frm_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_xv56chn3kr_frm_item_metas: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_xv56chn3kr_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_gf_entry: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_gf_entry_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_gf_entry_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_gf_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_gf_form_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_gf_form_view: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xv56chn3kr_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xv56chn3kr_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xv56chn3kr_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xv56chn3kr_nf3_field_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xv56chn3kr_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xv56chn3kr_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xv56chn3kr_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xv56chn3kr_nf3_object_meta: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wp_xv56chn3kr_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xv56chn3kr_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xv56chn3kr_ngg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_ngg_pictures: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_options: Data: 6.11MB + Index: 0.27MB + Engine InnoDB
wp_xv56chn3kr_postmeta: Data: 12.04MB + Index: 3.82MB + Engine MyISAM
wp_xv56chn3kr_posts: Data: 2.67MB + Index: 0.37MB + Engine MyISAM
wp_xv56chn3kr_posts_backup: Data: 2.35MB + Index: 0.28MB + Engine MyISAM
wp_xv56chn3kr_slim_events: Data: 9.04MB + Index: 4.47MB + Engine MyISAM
wp_xv56chn3kr_slim_events_archive: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_slim_stats: Data: 49.68MB + Index: 7.62MB + Engine MyISAM
wp_xv56chn3kr_slim_stats_archive: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_xv56chn3kr_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_xv56chn3kr_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_xv56chn3kr_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_xv56chn3kr_tm_taskmeta: Data: 0.22MB + Index: 0.02MB + Engine MyISAM
wp_xv56chn3kr_tm_tasks: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wp_xv56chn3kr_usermeta: Data: 0.80MB + Index: 0.48MB + Engine MyISAM
wp_xv56chn3kr_users: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
wp_xv56chn3kr_w3tc_cdn_pathmap: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xv56chn3kr_w3tc_cdn_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xv56chn3kr_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wc_admin_note_actions: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_xv56chn3kr_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wc_customer_lookup: Data: 0.11MB + Index: 0.11MB + Engine MyISAM
wp_xv56chn3kr_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xv56chn3kr_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wc_order_product_lookup: Data: 0.76MB + Index: 0.65MB + Engine MyISAM
wp_xv56chn3kr_wc_order_stats: Data: 0.12MB + Index: 0.07MB + Engine MyISAM
wp_xv56chn3kr_wc_order_tax_lookup: Data: 0.07MB + Index: 0.08MB + Engine MyISAM
wp_xv56chn3kr_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xv56chn3kr_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xv56chn3kr_wc_product_meta_lookup: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wp_xv56chn3kr_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xv56chn3kr_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_xv56chn3kr_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_xv56chn3kr_wd_fb_data: Data: 0.97MB + Index: 0.01MB + Engine MyISAM
wp_xv56chn3kr_wd_fb_info: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wd_fb_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wd_fb_shortcode: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wd_fb_theme: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_woocommerce_square_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wp_xv56chn3kr_wysija_campaign_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wysija_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wysija_email: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wysija_email_user_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wysija_email_user_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wysija_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wysija_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wysija_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wysija_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wysija_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wysija_url_mail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wysija_user: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_xv56chn3kr_wysija_user_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_wysija_user_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_xv56chn3kr_yoast_seo_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_xv56chn3kr_yoast_seo_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

Post Type Counts

attachment: 460
custom_css: 1
display_type: 7
efbl_skins: 3
et_footer_layout: 1
et_header_layout: 3
et_pb_layout: 71
et_template: 3
et_theme_builder: 1
frm_form_actions: 2
frm_styles: 1
mif_skins: 1
ml-slide: 1
ml-slider: 1
nav_menu_item: 5
nf_sub: 207
ngg_gallery: 1
ngg_pictures: 19
page: 23
post: 14
product: 58
product_variation: 813
revision: 59
ris_gallery: 1
shop_coupon: 2
shop_order: 1730
shop_order_refund: 5
upg: 25
urp_review: 1
usp_form: 7
wafs: 1
was: 3
wp_global_styles: 1
wysijap: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (24)

Akismet Anti-Spam: by Automattic – 5.1
WooCommerce Continue Shopping: by HappyKite – 1.5
Error Log Viewer by BestWebSoft: by BestWebSoft – 1.1.2
Formidable Forms: by Strategy11 Form Builder Team – 6.2.3
FraudLabs Pro for WooCommerce: by FraudLabs Pro – 2.17.8
Jetpack: by Automattic – 12.0
Kirki Customizer Framework: by David Vongries – 4.1.1
PHP Compatibility Checker: by WP Engine – 1.6.1
Pop-up Notices for WooCommerce: by WPFactory – 1.4.1
Storefront Product Pagination: by WooThemes – 1.2.4
Storefront Product Sharing: by WooCommerce – 1.0.6
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.39
USP Pro: by Jeff Starr – 4.4
W3 Total Cache: by BoldGrid – 2.3.1
Fraud Prevention For Woocommerce: by theDotstore – 2.1.4
Free Shipping Bar for WooCommerce: by VillaTheme – 1.1.9
Payment Plugins Braintree For WooCommerce: by Payment Plugins
[email protected] – 3.2.44

WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.5
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.1.1
WooCommerce - ShipStation Integration: by WooCommerce – 4.3.6
WooCommerce Shortcodes: by WooThemes
Claudio Sanches – 1.0.0

WooCommerce: by Automattic – 7.6.1
Slimstat Analytics: by Jason Crouse
VeronaLabs – 5.0.4

Smush: by WPMU DEV – 3.12.6

Inactive Plugins (6)

Flexible Shipping: by Octolize – 4.21.1
NextGEN Gallery: by Imagely – 3.35
Ninja Forms: by Saturday Drive – 3.6.23
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.3

User Post Gallery: by ODude Network – 2.19
Woo Set Price Note (Units, Offers, Editions): by Sh Shanker – 2.0.2

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
db.php: db.php

Must Use Plugins (2)

Endurance Page Cache: by Mike Hansen – 2.2
SSO: by Garth Mortensen
Mike Hansen – 0.4

Settings

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set

Theme

Name: Divi
Version: 4.20.4
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: block-editor-feature-enabled
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-04-30 21:20:33 -06:00
Options: ?
Notes: 139
Onboarding: completed

Action Scheduler

Complete: 149
Oldest: 2023-03-30 21:31:54 -0600
Newest: 2023-04-30 12:03:10 -0600

Failed: 9
Oldest: 2021-12-07 15:20:51 -0700
Newest: 2023-04-30 10:24:44 -0600

Pending: 1
Oldest: 2023-05-01 02:52:48 -0600
Newest: 2023-05-01 02:52:48 -0600

Status report information

Generated at: 2023-04-30 12:16:18 -06:00
`

Any help you can provide would be greatly appreciated. Thank you!

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

xue28 (woo-hc)
(@xue28)

1 year, 10 months ago
Hi @renegademarketing

Thanks for reaching out!

I understand that the plugin does not connect to Shipstation to move orders from the website. Furthermore, it appears that there’s an issue with the XML data being sent to Shipstation. The error suggests that there’s a mismatch between the opening and closing tags in the XML file.

Kindly follow the steps below to address this issue:
- Verify that your website’s API keys for Shipstation are correctly configured. You can do this by navigating to WooCommerce > Settings > Shipping > Shipstation in your WordPress dashboard. Double-check the API keys, and make sure they match the ones provided by Shipstation
- Caching plugins providing file minification can generate this kind of issue. Make sure that you disable file minification and try to import orders again.
If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!
Thread Starter renegademarketing
(@renegademarketing)

1 year, 10 months ago

Thank you very much for the response. I have never used github before, so we shall see if this works. Here are a few fatal errors:

https://github.com/cjyager/jakeslures/blob/main/fatalerrors

Right now, when I am in Shipstation and enter the authentication key from Woocommerce/settings/integration/shipstation I get an error message “an error message has occurred.” When I try to test the connection, I get this message: “Invalid URI: The format of the URI could not be determined.”

I diabled my cache plugin temporarily and made sure the settings are as you said. I have also deleted the USP Pro plugin that is referenced in the error log. Still stuck and issue is unresolved. Thank you and let me know if you are unable to view the error logs.

Igor H
(@ihereira)

1 year, 10 months ago

Hi,

Just to confirm, can you temporarily disable this plugin? Sucuri Security – Auditing, Malware Scanner and Hardening, does that make a difference?

If that does not help, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Important: Please include a link to this forum thread.

We will be glad to help.

xue28 (woo-hc)
(@xue28)

1 year, 10 months ago

Hi @renegademarketing

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new topic.

Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Shipstation orders not updating’ is closed to new replies.