Shipping Zone in woocommerce setting is not working

Hello there,

Can you provide a screenshot of your Shipping settings at WooCommerce > Settings > shipping > Shipping zones > (Select the shipping zone you are referring to).

For screenshots you may want to use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

Can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Thank you.

Screenshot https://snipboard.io/cK4uaj.jpg

Tried Updating the wordpress and woocommerce to latest version`
Tried Disabling all plugins and themes except woocommerce and default theme
Nothing works

### WordPress Environment ###

WordPress address (URL): https://thinaiorganics.com
Site address (URL): https://thinaiorganics.com
WC Version: 5.8.0
REST API Version: ? 5.8.0
WC Blocks Version: ? 5.9.1
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.7.2
Log Directory Writable: ?
WP Version: ? 5.7.5 – There is a newer version of WordPress available (5.8.3)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.26
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.0
WC Database Prefix: wp_
Total Database Size: 213.29MB
Database Data Size: 192.04MB
Database Index Size: 21.25MB
wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.20MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.47MB + Index: 0.39MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 13.03MB + Index: 15.06MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.05MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_apmm_custom_theme: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aws_cache: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_aws_index: Data: 0.33MB + Index: 0.19MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_duplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_frm_fields: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_frm_items: Data: 0.05MB + Index: 0.08MB + Engine InnoDB
wp_frm_item_metas: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_options: Data: 3.06MB + Index: 0.16MB + Engine InnoDB
wp_postmeta: Data: 139.52MB + Index: 1.92MB + Engine InnoDB
wp_posts: Data: 18.52MB + Index: 0.31MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.41MB + Index: 0.25MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.47MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.52MB + Index: 0.16MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.39MB + Index: 0.14MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 0.42MB + Index: 0.28MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_zp_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 341
cmm4e_menu: 1
cmm4e_menu_theme: 1
custom_css: 2
customize_changeset: 1
elementor_library: 3
elementor-hf: 2
elementskit_content: 1
frm_form_actions: 1
frm_styles: 1
nav_menu_item: 40
page: 11
post: 7
product: 197
product_variation: 28
revision: 1370
shop_order: 189
shop_order_refund: 6
wc_afrsm: 1
wc_afrsm_zone: 1
wcp_ruleset: 2
wpmm_theme: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Advanced Flat Rate Shipping For WooCommerce: by theDotstore – 3.9.6
Elementor Addon Elements: by WPVibes – 1.11.7
Livemesh Addons for Elementor: by Livemesh – 6.10.2
Advanced Free – Flat shipping WooCommerce: by PI Websolution – 1.6.3.24
Advanced Woo Search: by ILLID – 2.31
All-in-One WP Migration Unlimited Extension: by ServMask – 2.41
All-in-One WP Migration: by ServMask – 7.44
Classic Editor: by WordPress Contributors – 1.6
Customer Email Verification for WooCommerce: by zorem – 1.4.1
Elementor Pro: by Elementor.com – 3.0.4
Elementor: by Elementor.com – 3.2.5
Envato Elements: by Envato – 2.0.8
Flexible Shipping: by WP Desk – 4.9.0
Formidable Forms: by Strategy11 – 4.11.03
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.2

LiteSpeed Cache: by LiteSpeed Technologies – 4.4.5
Ocean Extra: by OceanWP – 1.8.3
Order Delivery Date for WooCommerce (Lite version): by Tyche Softwares – 3.16.0
Print Manager for WooCommerce: by BizSwoop a CPF Concepts
LLC Brand – 4.1.10

Sticky Header Effects for Elementor: by Rwattner – 1.4.3
Super Socializer: by Team Heateor – 7.13.21
WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.2.1
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.16
Instamojo for WooCommerce: by instamojo – 1.0.7
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.10.1
WooCommerce: by Automattic – 5.8.0 (update to version 6.1.1 is available)
Wordfence Security: by Wordfence – 7.5.6
Yoast SEO: by Team Yoast – 17.8

### Inactive Plugins (3) ###

Disable All WordPress Updates: by Oliver Schl?be – 1.6.7
Jetpack: by Automattic – 9.9
WP File Manager: by mndpsingh287 – 7.1.2

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: ?
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #12 – /shop/
Cart: #13 – /cart/
Checkout: #14 – /checkout/
My account: #15 – /account/
Terms and conditions: ? Page not set

### Theme ###

Name: Thinai Organics
Version: 1.0
Author URL: https://oceanwp.org/
Child Theme: ?
Parent Theme Name: OceanWP
Parent Theme Version: 2.1.0 – 3.1.2 is available
Parent Theme Author URL: https://oceanwp.org/about-me/
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

### Action Scheduler ###

Complete: 85
Oldest: 2021-12-23 06:09:28 +0530
Newest: 2022-01-21 10:41:36 +0530

### Status report information ###

Generated at: 2022-01-21 16:18:41 +05:30
`

Hello there,

Thanks for the info, this is helpful.

WP Version: ? 5.7.5 – There is a newer version of WordPress available (5.8.3)

Can you check if after updating your WordPress version the issue is still present?

To learn more please check: How to Safely Update WordPress.

Let us know if there are any questions.

Tried Updating the wordpress and woocommerce to latest version`
Tried Disabling all plugins and themes except woocommerce and default theme
Nothing works

Hi @princeinfotech! Thanks for trying that out. Answering the following questions may help us narrow the possibilities.

Can you please confirm if you successfully updated WordPress and all active plugins in your site?

Does this behavior only happen in the “Shipping settings” page, or can you see it in other tabs like, payments?

This could be a browser cache issue on your end. Have you tried testing it on an incognito/private window? Or maybe on a different browser or device?

Kind regards,

Actually I’ve disabled all the plugins except woocommerce and checked but the problem not solved. Also tried updating wordpress still the problem not solved

Hi @princeinfotech

To clarify, have you checked that page in private/incognito mode as @csnlima suggested? This indeed sounds like a browser cache issue at this point as I can’t reproduce the issue on my test site which has the latest versions of WordPress, WooCommerce and Storefront (default theme).

Yes ive tried that and even tried in different computer and different network

@princeinfotech

Can you also share a screenshot of the error via https://imgbb.com or https://snipboard.io?

Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).`

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.