Shipping Zone: Free Shipping not applying automatically

This is the expected behavior. There is nothing saying that flat rate needs to be hidden when free shipping is available. And we can’t do that by default, because many stores will want to offer express shipping along with free shipping still.

You can hide flat rate when free shipping is available though with some custom PHP code like this: https://mikejolley.com/2016/06/17/woocommerce-hide-shipping-rates-when-free-shipping-is-available/

If you aren’t sure where to place this code, this guide will help: https://www.skyverge.com/blog/add-custom-code-to-wordpress/

I have exactly the same issue. And no, this is not expected behavior, just user unfriendly. Look around, 99/100 webshops will automaticly apply free shipping when needed. And you can still give people a choice even even if it gets automaticly put on free shipping.

On other webshops I will hold the update until this has been fixed.

I tried adding the code Caleb supplied in the functions.php of my child theme. To bad it causes a 500 :S Anyone who has suggestions?

I also cleared transients before i implemented the code.

Bakkie what works for you does not work for others. The same behaviour has ALWAYS been present in WooCommerce core, so it’s not going to be ‘fixed‘.

The snippet is fine (its actually a variation of the snippet used in previous versions because as I said, it’s always been this way). No doubt you left in the opening tag by accident ??

BTW it’s pretty common to offer free standard delivery and paid express delivery, so please don’t make general assumptions that your way is best.

Hi there,
I added the snipped and its okay now.
But I just want to underline that this step withing the new shipping zone is unusual – at least from my point of view.

And no – this is NOT the expected behaviour, otherwiese we would have had this in the versions before 2.6…

Yes, offering an additional ‘express’ service instead of free ‘regular’ shipping is okay… but I guess a lot of shop owners are just updating their woocommerce to the newest version and want to keep their settings, without caring about new options, snippets and choices…

I agree with Bakkie, the standard is offering a free shipping after reaching a minimum cart-value. If you want to offer an additional service like express (along with or despite of free shipping) you should then give the user that excact choice…
thats just my point of view…

my best regards and thanks for the hard work!
Pedro

Hey Mike, I know that we all work differently, but usability (making it easy for website visitors) is always high on my agenda. I agree it is pretty common to offer multiple shipping methods, but it is also pretty common to automatically (usability) switch from normal shipping to free shipping when this is possible, even when you also can choose for other shipping options. Less clicking for visitors = happy visitor = higher conversion rate. So I don’t make the general assumption that my way is best… the visitor’s way is best.. not because it’s the best, but because the visitor/customer is always right. But maybe we see things differently ??

Anyway thank you for your comment and I will try to have a look at the code again when I have more time. If it works it is a good workaround for something that could be a option in WC… hint hint ??

aovivo Just to say again, it has always been this way. A snippet has always been needed to hide other methods if free shipping is available since v1.

Maybe you just never noticed :p

Ok. I am using WooCommerce for over 3 years now – and its the first time I needed to add a snippet to hide other options when the buyer qualifies for free shipping.
And again, I have not any other option than flat rate and free shipping… so in my case there is no need for any “choice” at all. The system makes the coice for the customer.
If I wanted to add express – yes – that would be a permanent option weather qualified or not.
And again here: before 2.6 I never offered a choice to the customer.

But maybe we are just talking about two different things…

Hi guys.

I am on Avada Theme + Woocommerce 2.61.

I have replaced the old “Snippets for WC 2.5” with this “Snippets for WC 2.6+”: https://docs.woothemes.com/document/hide-other-shipping-methods-when-free-shipping-is-available/

But I am getting this error: https://puu.sh/pHL0J/b97ee1b977.png

What am I missing? Any help would be appreciated ??

Thx!

Hey Badprimer, you probably have added a < to much. Just search for ‘<<‘ and you probably find it.

It happens to me most of the times when i copy-paste code.

Hi Bakkie.

Thanks for your response. That wasn’t it. I did copy it correctly ??

I suggest you double check because syntax errors don’t occur if you copy properly ??

Hah! There you go..

Included the “<?php” in the opening – working fine now ??

Thx guys..

I think what they are trying to say when the free shipping threshold kicks in the store still defaults to paid shipping unless free shipping is manually chosen by the user. At least that’s what’s happening to me.

It is strange that the lowest price shipping method is not chosen as the default in this case free. I’m trying get it to default to free while still leaving other shipping options available in case the customer wants to pay for free shipping.

Thanks.