Shipping weight field auto populates and cannot change

Hi @boguslavsky –

For the shipping weight, that almost sounds like there’s some sort of code conflict causing that. I’ll detail below how to check for that.

As far as adding custom fields to the additional info tab, that would require either a plugin or code customization. This tutorial is pretty thorough. SkyVerge offers a free plugin that might be helpful as well.

Here’s how to check for conflicts:

Before you start

• First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
• Second, I would suggest to install a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without effecting your current site visitors.

How to test for conflicts
In order to test for conflicts using Health Check & Troubleshooting:

1. Go to Tools > Site Health > Troubleshooting.
2. Select Enable Troubleshooting Mode. This will disable all your plugins and set your theme to a default one.
3. Go to Plugins. There you can enable WooCommerce by selecting Enable While Troubleshooting.
4. Try to reproduce the problem. If the problem is resolved, it’s clearly a conflict. Now we need to figure out which plugin is causing this conflict.
5. If you can’t reproduce the problem with only WooCommerce enabled, go ahead and re-enable the other plugins one by one. Test after each one until the problem occurs again – this will tell you which plugin is conflicting.
6. If you are unable to reproduce the problem with the rest of your plugins enabled it could be your theme causing the conflict. To test for this, please enable your original theme at your WordPress Dashboard in the Troubleshooting Mode section at the top (it will look similar to this: https://d.pr/i/bbvkLY). In the Troubleshooting window, you’ll be able to see a dropdown with available themes. Choose the one you normally use. Try reproducing the problem you’re experiencing. If you can reproduce it, your theme is the source of the conflict.

Once you’ve done that, please check out How to test for plugin and theme conflicts and follow the steps there. Please let us know how that goes.

• This reply was modified 4 years, 2 months ago by Missy a11n. Reason: forgot to add conflict test info :)

@m155y5 Thanks for the detailed reply! Conveniently, a WooCommerce plugin update JUST showed up and I pushed it through hoping that it would fix it. The update seems to have worked! Must have been a bug or conflict somewhere like you said. I’ll look into adding the custom fields based on your links. Thanks again!

The problem ended up coming back but I found out what was causing it. I was using the Advanced Custom Fields plugin where one of the fields had the same name (‘weight’) as one of the WooCommerce custom fields. Changing the name of the advanced custom field solved the problem.