shipping to different address mismatch when using "pay with credit cards"

I’m sorry for the delay responding.

I’m not sure I fully understand the scenario. Are they going through the WooCommerce checkout page, so they’re filling out billing/shipping info there, and then choosing to pay with Express Checkout?

So then from there the guest checkout screen at PayPal is pre-filling, but you’re not sure if it’s using the billing or shipping info from the Woo checkout screen..??

Do I understand your question correctly?

Hi,

yes, they go through the WooCommerce checkout page and they fill out billing and shipping info there, and then they choose to pay with Express Checkout.

Then they are correctly redirected to PayPal site where they choose to pay with credit card and NOT with a PayPal account. Only in the case they choose credit card, PayPal billing forms are populated with woocommerce shipping info instead of billing one.

Ok, I just took a look at our code to verify what’s going on. Unfortunately, this is something we can’t really do anything about.

PayPal only allows for a single address to be sent in the checkout request. If guest checkout is used on the PayPal page, then the address that was sent would be used to prepopulate that form.

If we sent the billing address there from Woo’s checkout page, then that address is what would get used in PayPal for shipping, which would not always be correct and could cause frustration for the user, which could result in an abandoned cart. That’s never good, of course.

Hopefully, in most cases that address will be the same anyway. This is actually a recommended practice to avoid fraud. If you do want to allow shipping to an address that differs from billing, though, then the user will need to go ahead and adjust the values on the guest checkout form that PayPal provides.

If that simply won’t work for you then you could always add Payments Pro or REST credit card processing to your PayPal account, and then set that up as an additional gateway option in WooCommerce through our plugin. This would allow people to enter their card details directly on the WooCommerce checkout page without any redirect to PayPal at all.

So then you’d still have the PayPal option for those people, and the credit card option for people not paying with PayPal.

Let me know if you have any questions about any of that.

Hi,

unfortunately many of the customers are used to buy products as gift on our shop, so having different ‘billing’ and ‘shipping’ addresses is quite a common situation.

As far as I can’t even add Payments Pro because of the country in which the shop is, I was wondering if sending the shipping address to PayPal is somehow mandatory or if there is a chance to leave it blank so that customers do not have to adjust the values every time. This would work better in my case.

Many thanks for support.

We actually used to leave it blank and then had a lot of people requesting that we pass the address so that it pre-populates the way it is now.

I guess what we’ll need to do is add an option into the settings so you can choose whether or not to pass the address to PayPal. We’ll look to get this feature added in a future update.

Great news! Thanks. I’ll wait for it.