shipping tax gets cancelt after update order complete

Hi there!

I understand your concern. This could be due to a plugin conflict or an issue with the core functionality. Just to confirm, have you made any recent changes on your site, like adding custom code, updating a plugin, or installing a new one?

In the meantime, To identify the root cause, I recommend running a conflict test. You can follow the instructions in this article: How to Test for Conflicts.

If you are still faicng issue after running a conflict test, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

Once we have more information, we’ll be able to assist you further.

no changes as far as i nkow (maybe automatic plugin-updates)
also: affected are also older orders, what matters is, that they are set to completed
i would say the issue is since 08.11.2024

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Nicht geplant<br>Options: ?<br>Notes: 187<br>Onboarding: completed Action Scheduler<br><br>Abgebrochen: 13.601<br>Oldest: 2024-10-12 23:06:34 +0200<br>Newest: 2024-11-11 16:46:38 +0100<br><br>Abgeschlossen: 62.383<br>Oldest: 2024-10-11 23:54:05 +0200<br>Newest: 2024-11-11 22:50:08 +0100<br><br>Fehlgeschlagen: 1.590<br>Oldest: 2021-08-17 13:16:10 +0200<br>Newest: 2024-11-11 22:50:40 +0100<br><br>Ausstehend: 14<br>Oldest: 2024-11-12 00:01:56 +0100<br>Newest: 2024-11-12 17:50:04 +0100 Status report information<br><br>Generated at: 2024-11-11 22:51:17 +01:00<br>

we deactivated wpml some days ago, but i don’t think this should be an issue?

fatal-log holds some entries of
Uncaught Error: Call to a member function get_cart() on null in C:\inetpub\wwwroot\speedengineering.de\wp-content\plugins\cartpops\public\class-cartpops-cart.php:161
but they are common since months so i doubt they have something to to with api-calls

Hello loki2489,

Thank you for your reply.

I agree this might not related to the translation aspect of the website.

an additional cancelation-invoice is created with the amount of tax of the shipping-fee

Could you share a screenshot of the cancelation invoice that was created?
This may help me understand the issue better.

affected are also older orders, what matters is, that they are set to completed

Could you explain what you mean by this?
Sharing screenshots of the changes will be helpful.

Once I have more information, I will be in a better position to assist you further.
Looking forward to your response. ??