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Resolved eajlbekkers
(@eajlbekkers)

1 year, 9 months ago

Whenever products are updated in Woocommerce; the shipping settings in the Google Merchant Center are deleted; which results in removal of my products in Google Shopping.

These shipping settings are manually added in the Google Merchant Center. I can not find these shipping settings in the Google API plugin or in Woocommerce.

Does anyone have an idea why these manually added shipping settings are removed from the Merchant Center?
Viewing 3 replies - 1 through 3 (of 3 total)
Igor H
(@ihereira)
1 year, 9 months ago
Hi,
Can you please re-check that the shipping information is configured according to this documentation that is below?
https://woocommerce.com/document/google-listings-and-ads/#shipping-information
And please provide us with the following:
A screenshot of the issue, For screenshots you may want to use https://snipboard.io you can upload the screenshot on there and provide us the link.
Share a copy of your site’s System Status Report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?
Thread Starter
eajlbekkers
(@eajlbekkers)
1 year, 9 months ago
Hi Igor,
Thanks for the message! I've read the documentation, but these options are nowhere to be found. Not in the plugin settings and not in Woocommerce settings.



WordPress Environment

WordPress address (URL): https://olympusjewelry.nl
Site address (URL): https://olympusjewelry.nl
WC Version: 7.4.0
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Advanced Product Fields for WooCommerce: door StudioWombat – 1.5.9
aThemes Blocks: door aThemes – 1.0.9
aThemes Starter Sites: door aThemes – 1.0.31
Botiga Pro: door aThemes – 1.1.7
Enable Media Replace: door ShortPixel – 4.0.2
Facebook for WooCommerce: door Facebook – 3.0.11
Google Listings and Ads: door WooCommerce – 2.3.9
WPCode Lite: door WPCode – 2.0.7
Loco Translate: door Tim Whitlock – 2.6.3
PixelYourSite: door PixelYourSite – 9.3.2
TranslatePress - Multilingual: door Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.4.7

Trustpilot-reviews: door Trustpilot – 2.5.914
WF Cookie Consent: door wunderfarm – 1.2.0
Woo Discount Rules: door Flycart – 2.5.4
WooCommerce Payments: door Automattic – 5.4.0
WooCommerce PayPal Payments: door WooCommerce – 2.0.2
WooCommerce: door Automattic – 7.4.0
Yoast SEO: door Team Yoast – 20.1
Asset CleanUp: Page Speed Booster: door Gabe Livan – 1.3.9.0
WP Fastest Cache Premium: door Emre Vona – 1.6.8
WP Fastest Cache: door Emre Vona – 1.1.1
LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: door Themeisle – 2.6.3
WPForms Lite: door WPForms – 1.8.0.1
WPvivid Backup Plugin: door WPvivid Team – 0.9.82
Custom Product Tabs for WooCommerce: door YIKES
Inc. – 1.8.2

Inactive Plugins (0)

Must Use Plugins (2)

WordPress automation by Installatron: door –
WordPressSecureMode.php: door –

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?</img>
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Winkelbasis: #27 - /shop/
Winkelwagen: #28 - /winkelwagen/
Afrekenen: #29 - /afrekenen/
Mijn account: #30 - /mijn-account/
Algemene voorwaarden: #450 - /algemene-voowaarden/

Theme

Name: Botiga
Version: 2.0.3
Author URL: https://athemes.com
Child Theme: ?</img> – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een sub thema aan. Zie: Hoe maak je eensub thema

WooCommerce Support: ?</img>

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: ?</img>
Shop country code: NL
WooCommerce currency supported: ?</img>
Advanced Card Processing available in country: –
Pay Later messaging available in country: –
Webhook status: ?</img>
Vault enabled: ?</img>
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?</img>

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-02-17 19:12:27 +00:00
Options: ?</img>
Notes: 78
Onboarding: completed

WooCommerce Payments

Version: 5.4.0
Connected to WPCOM: Ja
Blog ID: 208707987
Account ID: acct_1LJwSu2HKe9wIqnr

Action Scheduler

Geannuleerd: 4
Oldest: 2023-02-03 13:23:29 +0000
Newest: 2023-02-08 21:04:24 +0000

Afgerond: 1.036
Oldest: 2023-02-02 13:57:37 +0000
Newest: 2023-02-17 10:32:48 +0000

Mislukt: 8
Oldest: 2023-02-02 15:49:59 +0000
Newest: 2023-02-16 14:00:04 +0000

In afwachting: 10
Oldest: 2023-02-17 15:45:53 +0000
Newest: 2023-02-23 14:00:04 +0000

Status report information

Generated at: 2023-02-17 10:38:37 +00:00
`
Igor H
(@ihereira)
1 year, 9 months ago
Hi,
I’m sorry for the inconvenience, this forum is related to WooCommerce Core, since the issue is related to Google Listings & Ads, kindly create a new thread in the dedicated forum to assist you better, you can create a new thread here.
When creating your new thread, you can include the link of this forum, to follow this up, you can check as well if there are any fatal errors found under WooCommerce > System Status > Logs (if so, please provide the error messages in your next response in the Google Listings & Ads forum).
Thanks.
Viewing 3 replies - 1 through 3 (of 3 total)
The topic ‘Shipping setting Google Merchant Center’ is closed to new replies.
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