• Resolved sunsetcanyonpottery

    (@sunsetcanyonpottery)


    Google is giving me errors saying that the shipping cost on the website and the shipping cost on the product feed don’t match. The shipping rate on our website uses the Advanced Costs feature in Woocommerce, as detailed here: https://docs.woocommerce.com/document/flat-rate-shipping/.

    After some testing, I’ve learned the following:

    Google is only recognizing flat rates by themselves or the flat rate portion of a formula, e.g. $10, $15, $20.
    Google is not recognizing the shortcodes that Woocommerce uses in it’s formulas, e.g. [qty], [fee].

    Is this a known issue with Woocommerce and Google Merchant Center, or is something not working right that I need to keep troubleshooting? Has anyone else had this problem and worked out a solution?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 20 total)
  • Hi,

    Thanks for using our plugin and reaching out to us. It is Google not accepting formula’s unfortunately.

    Thread Starter sunsetcanyonpottery

    (@sunsetcanyonpottery)

    Hi,

    Thanks for using our plugin and reaching out to us. It is Google not accepting formula’s unfortunately.

    Thanks for the help! Would there be a way to calculate the value of the formula and print the value in a new field, then map that to the shipping value that Google wants? For example: a $100 item with a 10% shipping charge in Woocommerce would yield a value of $10, if I put $10 into the feed and have Google read that value, it would technically be correct, although not derived from the formula. I also know that If I change the formula at any point, I have to go in and recalculate/print the new values into the feed.

    Hi,

    Our plugin does have a multiply feature, unfortunately it can only multiple a single attribute as shown in this blog post: https://adtribes.io/how-to-create-rules/

    It can’t use a conditional rule saying “When product price is X then shipping cost is 10% of X”.

    Can you show us a screenshot(s) of your WooCommerce flat rate shipping settings? Perhaps it will give us some inspiration for a possible solution.

    Thread Starter sunsetcanyonpottery

    (@sunsetcanyonpottery)

    I’m not sure how to upload screenshots directly into this thread, but here’s a link to a screenshot that shows how I have things set at the moment:
    Woocommerce Shipping Settings

    Thanks for sharing this screenshot. Our plugin indeed did not support the “fee percentage” formula yet, however we have just pushed out a new release of our plugin (version 9.2.9) that supports it.

    Can you update the plugin and give it a try? Let us know if it worked.

    Thread Starter sunsetcanyonpottery

    (@sunsetcanyonpottery)

    Thank you for your response. I tried again to get the right shipping rate to appear on Google, but no luck. Here’s a link to a page with images showing my current setup for you to review to see if there’s anything I’ve done wrong. It includes my woocommerce shipping settings, the results on the front end of the page, the field mappings for my product feed, and the result on google merchant center: https://sunsetcanyonpottery.com/elementor-18061/

    Thanks again,
    Stephen

    Hi Stephan,

    Did you update the plugin to the latest version and reprocessed your product feed? Did you check of the shipping costs in the feed itself are wrong too?

    The link you shared with us is returning a 404 error page.

    Thread Starter sunsetcanyonpottery

    (@sunsetcanyonpottery)

    Thanks for getting back to me and for all of your help. I apologize for the broken link and it should be working correctly now. The good news is that I’m getting a value for the shipping cost in Google Merchant Center! The bad news is that the value is not correct. I’ve updated the example page with the latest images of how things are set up and working at the moment. There are captions underneath each image to explain further.

    https://sunsetcanyonpottery.com/elementor-18061/

    Regards,
    Stephen

    Hi Stephan,

    Thanks for your reply. Unfortunately we need some more information to investigate the issue at hand.

    • Can you send me the product feed URL you are using for Google’s merchant center too so we can have a look at the feed itself?
    • Also, please share the plugin debug.log with us. Instructions on how to retrieve the debug.log can be found here: https://adtribes.io/send-your-debug-log-to-support/
    Thread Starter sunsetcanyonpottery

    (@sunsetcanyonpottery)

    Hello,

    I apologize for the delay in my response, we just wrapped up the Christmas/New Year’s holiday season here in the US.

    My Product Feed URL is: https://sunsetcanyonpottery.com/wp-content/uploads/woo-product-feed-pro/xml/nrO1tsIuSSqONhUUsybZdB5LuJhop2qP.xml

    My debug.log is here: https://sunsetcanyonpottery.com/wp-content/uploads/woo-product-feed-pro/logs/debug.log

    Let me know if I need to provide any other info for you. Thank you again for your help.

    Thanks for sharing this information with us. Unfortunately I do not seem to ave permissions to open the debug.log URL as it is showing a 403 error page, see: https://www.dropbox.com/s/l5brm48dp5v77u3/403-error.png?dl=0

    Can you perhaps share the content of the debug.log here?

    Thread Starter sunsetcanyonpottery

    (@sunsetcanyonpottery)

    So, I am also getting a 403 error on my end as well, so I can’t access the page at the moment. Any ideas on how to get around this? I’ll start looking around myself.

    Hi,

    When you have access to the files on your webserver yourselves you could possibly grab the file directly from your server?

    Thread Starter sunsetcanyonpottery

    (@sunsetcanyonpottery)

    Thank you for your patience. I managed to get the contents of the file via ftp, here they are:

    January 6, 2021, 6:00 pm
    Array
    (
    [PHP] => 7.3
    [Wordpress] => 5.6
    [WooCommerce] => 4.8.0
    [WooCommerce Product Feed PRO] => 9.3.4
    )
    Array
    (
    [Single products] => 429
    [Variation products] => 7
    [Total products] => 436
    )
    Array
    (
    [0] => Array
    (
    [channel_hash] => d4cb75caae5a73ac6b01171816b33bfb
    [name] => Google Shopping
    [fields] => google_shopping
    [taxonomy] => google_shopping
    [utm_source] => Google Shopping
    [type] => Advertising
    [projectname] => Google Shopping Feed
    [countries] => United States
    [fileformat] => xml
    [cron] => daily
    [step] => 100
    [project_hash] => nrO1tsIuSSqONhUUsybZdB5LuJhop2qP
    [filename] => nrO1tsIuSSqONhUUsybZdB5LuJhop2qP
    [external_file] => https://sunsetcanyonpottery.com/wp-content/uploads/woo-product-feed-pro/xml/nrO1tsIuSSqONhUUsybZdB5LuJhop2qP.xml
    [query_log] => https://sunsetcanyonpottery.com/wp-content/uploads/woo-product-feed-pro/logs/query.log
    [query_output_log] => https://sunsetcanyonpottery.com/wp-content/uploads/woo-product-feed-pro/logs/query_output.log
    [attributes] => Array
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    [rowCount] => 0
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    [prefix] =>
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    )

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    [attribute] => g:image_link
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    [mapfrom] => price
    [suffix] =>
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    [attribute] => g:google_product_category
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    [attribute] => g:shipping
    [prefix] =>
    [mapfrom] => shipping
    [suffix] =>
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    [rowCount] => 130
    [categoryId] => 130
    [criteria] => Bakeware
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    [605] => Array
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    [categoryId] => 605
    [criteria] => Kitchen Accessories
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    [564] => Array
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    [593] => Array
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    [categoryId] => 36
    [criteria] => Dinnerware
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    (
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    [categoryId] => 565
    [criteria] => Dinnerware Bowls
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    [578] => Array
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    [criteria] => Dinnerware Sets
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    [criteria] => Gift Sets
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    [last_updated] => 06 Jan 2021 07:15
    [running] => ready
    [nr_products] => 429
    [nr_products_processed] => 0
    [history_products] => Array
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    [21 Nov 2020 07:16] => 426
    [22 Nov 2020 07:16] => 426
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    [24 Nov 2020 07:16] => 426
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    [28 Nov 2020 07:16] => 426
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    [02 Dec 2020 07:22] => 426
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    [11 Dec 2020 07:19] => 426
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    [12 Dec 2020 00:31] => 428
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    [13 Dec 2020 07:13] => 428
    [14 Dec 2020 07:13] => 428
    [15 Dec 2020 07:15] => 428
    [16 Dec 2020 07:14] => 428
    [17 Dec 2020 07:18] => 428
    [18 Dec 2020 07:14] => 428
    [19 Dec 2020 07:22] => 428
    [20 Dec 2020 07:14] => 428
    [21 Dec 2020 07:14] => 428
    [22 Dec 2020 07:16] => 428
    [23 Dec 2020 07:15] => 428
    [23 Dec 2020 18:47] => 428
    [23 Dec 2020 18:57] => 428
    [23 Dec 2020 19:05] => 428
    [23 Dec 2020 19:21] => 428
    [24 Dec 2020 07:14] => 428
    [25 Dec 2020 07:14] => 428
    [26 Dec 2020 07:17] => 428
    [27 Dec 2020 07:19] => 428
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    [29 Dec 2020 07:20] => 428
    [30 Dec 2020 07:15] => 428
    [31 Dec 2020 07:19] => 428
    [01 Jan 2021 07:27] => 428
    [02 Jan 2021 07:22] => 428
    [03 Jan 2021 07:15] => 428
    [04 Jan 2021 07:14] => 428
    [05 Jan 2021 07:27] => 428
    [06 Jan 2021 07:21] => 428
    )

    [project_update] => yes
    )

    [1] => Array
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    [name] => Facebook Dynamic Ads / Instagram Remarketing
    [fields] => facebook_drm
    [taxonomy] => google_shopping
    [utm_source] => Facebook Dynamic Ads / Instagram Remarketing
    [type] => Advertising
    [projectname] => Facebook Shopping
    [countries] => United States
    [fileformat] => csv
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    [attribute] => g:brand
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    [query_output_log] => https://sunsetcanyonpottery.com/wp-content/uploads/woo-product-feed-pro/logs/query_output.log
    [attributes] => Array
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    [mapfrom] => condition
    [suffix] =>
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    [attribute] => g:item_group_id
    [prefix] =>
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    [suffix] =>
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    [suffix] =>
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    [criteria] => Bakeware
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    [605] => Array
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    [categoryId] => 605
    [criteria] => Kitchen Accessories
    [map_to_category] => 638 – Home & Garden > Kitchen & Dining
    )

    [564] => Array
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    )

    [utm_on] => on
    [utm_medium] => cpc
    [utm_campaign] => Copy Google Shopping Feed
    [utm_term] => id
    [utm_content] =>
    [total_product_orders_lookback] =>
    [woosea_page] => filters_rules
    [active] => false
    [last_updated] => 23 Dec 2020 19:12
    [running] => ready
    [nr_products] => 429
    [nr_products_processed] => 0
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    [project_update] => yes
    [delimiter] => ,
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    )
    Array
    (
    )

    Thanks for sharing this, now lets see where things go wrong.

    For this product:
    https://sunsetcanyonpottery.com/shop/browse/collections/classic/coffee-w-2-straight-mugs-safari/?utm_source=Google%20Shopping&utm_campaign=Google%20Shopping%20Feed&utm_medium=cpc&utm_term=17461

    What shipping costs would you expect? What is the shipping class for that product?

Viewing 15 replies - 1 through 15 (of 20 total)
  • The topic ‘Woocommerce Shipping Rates w/ Advanced Costs not displaying in Merchant Center.’ is closed to new replies.