Shipping rates randomly disappear, reappear on saving

  • Resolved andrewews

    (@andrewews)


    2 years, 9 months ago

    We’re using a vanilla Shipping rate built into WooCommerce, we have 1 shipping zone (UK) and 2 rates (Flat rate and free).

    At random intervals (couple of days to weeks), customers can proceed to checkout without ever seeing the shipping rates. They are not visible. Not even showing the Free delivery option (which their orders don’t qualify for if under ￡75).

    The rates are still in the backend. If I just toggle the settings and click ‘Save’, then refresh the checkout the rates re-appear.

    The flat rate has ‘Shipping class costs’ with Calculation type ‘per class: CHarge shipping for each shipping class individually’.

    The site is running on an older version of WC, but we are unable to update it. I dunno whether anyone can advise what might be happening to cause this delivery rate amnesia?

    –––––––––––––

    
### WordPress Environment ###

WordPress address (URL): https://www.northamptonsupplies.co.uk
Site address (URL): https://www.northamptonsupplies.co.uk
WC Version: 3.6.6
Log Directory Writable: ?
WP Version: 5.7.3
WP Multisite: ?
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.0.33-57+0~20211119.61+debian9~1.gbp5d8ba5 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 10 MB
PHP Time Limit: 2100
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.6.51-log
Max Upload Size: 1 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.6
WC Database Prefix: wp_4_
Total Database Size: 48.14MB
Database Data Size: 32.51MB
Database Index Size: 15.63MB
wp_4_woocommerce_sessions: Data: 4.02MB + Index: 0.08MB
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (50) ###

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YITH Google Product Feed for WooCommerce Premium: by YITH – 1.1.4
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.8
Classic Editor: by WordPress Contributors – 1.6.2
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Domain Mapping: by WPMU DEV – 4.4.2.5
Multisite Post Duplicator: by Mario Jaconelli – 1.7.6
WooCommerce Multistore: by Lykke Media AS – 1.8.7 – Not tested with the active version of WooCommerce
Anti-Spam by CleanTalk: by СleanTalk  – 5.168.1
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Black Studio TinyMCE Widget: by Black Studio – 2.7.0
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WPMU DEV Dashboard: by WPMU DEV – 4.3.1
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User Switching: by John Blackbourn & contributors – 1.5.8
Disable All WordPress Updates: by Oliver Schl?be – 1.7.0

### Inactive Plugins (6) ###

All 404 Redirect to Homepage: by wp-buy – 3.2
Breeze: by Cloudways – 1.2.6
Enhanced E-commerce for Woocommerce store: by Tatvic – 4.0
iThemes Security: by iThemes – 8.0.2
WooCommerce Google Analytics Pro: by SkyVerge – 1.4.0 – Not tested with the active version of WooCommerce
YITH WooCommerce Catalog Mode: by YITH – 2.0.15

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
sunrise.php: sunrise.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
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simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #112 - /shop/
Basket: #113 - /cart/
Checkout: #114 - /checkout/
My account: #115 - /my-account/
Terms and conditions: #3024 - /terms-checkout/

### Theme ###

Name: divi-child
Version: – 0 is available
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Parent Theme Name: Divi
Parent Theme Version: 3.0.61
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### Templates ###

Overrides: divi-child/woocommerce/emails/email-order-details.php version 3.0.0 is out of date. The core version is 3.3.1
divi-child/woocommerce/emails/email-order-items.php version 3.0.0 is out of date. The core version is 3.5.0
divi-child/woocommerce/emails/plain/email-order-items.php version 3.0.0 is out of date. The core version is 3.2.0

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    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rafy a11n

    (@nawaz0705)

    Hi @andrewews

    Thank you for reaching out!

    I have checked your website’s System Status Report and found that you’re using an outdated version (3.6.6) of the WooCommerce plugin. You mentioned that you’re unable to update it. Are you facing any difficulties while trying to update the WooCommerce plugin?

    I would suggest updating the plugin to the latest version (6.1.1) and then checking if the issue with the Shipping rate is still there.

    Looking forward to your response.

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Shipping rates randomly disappear, reappear on saving’ is closed to new replies.