Shipping rates don’t match Canada Post

  • Hello, the shipping prices listed on Canada Post account doesn’t match the prices calculated at the checkout on the website. It’s a significant difference. Example: $3.30 calculation on the website and $13.90 shown (which is much more realistic price) on Canada Post account on Shipments page after a order has been confirmed.

    please help.

    For now I set up a flat rate on our website till this problem is solved

    Miriam

    The page I need help with: [log in to see the link]

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  • Plugin Author smallfishes

    (@smallfishes)

    Hi @berushkova

    Thank you for reaching out.

    To start, can you provide the following. You can email it to me if you’d like. Mike at smallfishanalytics dot com.

    – A screen shot of the plugin settings page.
    – A screen shot of the weight and dimensions of the product you’re having an issue with.
    – The postal code you’re shipping to on the cart/checkout page.

Viewing 1 replies (of 1 total)
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