Shipping price is not visible in English version
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Hi, we are using web site in 3 languages.
When we translate web into english, price for the shipping via “Zásilkovna Pick-up point” is shown always for free. InCzech and Russian it has right price.For this shipping type we use external plugin WPify Woo, but they say that price is managed by Woocommerce plugin. What can be the issue please?
The page I need help with: [log in to see the link]
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Hello,
Does the shipping (Zásilkovna Pick-up point) show the correct price when you deactivate all plugins except WooCommerce and switch your theme to Storefront?
To get a better understanding, could you share the following?
System Status:?You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Screenshot(s) of your shipping settings: I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.
### WordPress Environment ### WordPress address (URL): https://www.zgruzie.cz Site address (URL): https://www.zgruzie.cz WC Version: 6.3.1 REST API Version: ? 6.3.1 WC Blocks Version: ? 6.9.0 Action Scheduler Version: ? 3.4.0 WC Admin Version: ? 3.2.1 Log Directory Writable: ? WP Version: 5.9.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: cs_CZ External object cache: ? ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.26 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.3.1 WC Database Prefix: wp_ Celková velikost databáze: 184.69MB Velikost dat databáze: 128.60MB Velikost indexu databáze: 56.09MB wp_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.16MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.67MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: 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MaxMind GeoIP license: ? MM_COUNTRY_CODE: ? GEOIP_COUNTRY_CODE: ? HTTP_CF_IPCOUNTRY: CZ HTTP_X_COUNTRY_CODE: ? HTTP_X_REAL_IP: 91.217.96.64 HTTP_X_FORWARDED_FOR: 91.217.96.64 172.70.246.173 REMOTE_ADDR: 91.217.96.64 Real external IP: 91.217.96.64 WCPBC_USE_REMOTE_ADDR: – Geolocation Test: ? ### PBC Settings ### Version: 2.2.1 Base location: CZ Base currency: CZK Price Based On: shipping Shipping: ? Test mode: – Test country: – Load products price in background: ? Prices entered with tax: ? Calculate tax based on: shipping Display prices in the shop: incl ### Zone Pricing Europe ### zone_id: europe name: Europe countries: BE | HR | DK | EE | FI | FR | LT | LV | HU | NL | DE | PL | PT | AT | RO | SK | SI | ES | SE | IT currency: EUR exchange_rate: 0.044 auto_exchange_rate: no disable_tax_adjustment: no exchange_rate_fee: 0 round_nearest: 0.5 currency_format: price_thousand_sep: price_decimal_sep: price_num_decimals: 0 real_exchange_rate: 0.039762239500195 round_after_taxes: no trim_zeros: no ### Action Scheduler ### Zru?eno: 1 Oldest: 2022-03-12 18:29:07 +0000 Newest: 2022-03-12 18:29:07 +0000 Dokon?eno: 354 Oldest: 2022-02-17 09:53:27 +0000 Newest: 2022-03-14 14:30:20 +0000 Selhalo: 1 Oldest: – Newest: – ?ekající: 4 Oldest: 2022-03-15 02:47:20 +0000 Newest: 2022-03-21 21:17:18 +0000 ### Status report information ### Generated at: 2022-03-14 16:06:47 +01:00
Here you can see shipping settings https://snipboard.io/5dEkXC.jpg
This is English version. On the czech and russian I have exactly the same settings.I tried to deativate cache plugiun, cookies plugin (they might affect) but nothing changed… I can stil lsee price on CZ/RU versions, but not EN.
Hi @aleksandreeu!
Could you please try changing your
Woodmart
theme back to a default one like Storefront, and check if the issue persists?You can change your theme by going to
Appearance > Themes
.Let us know how it goes!
I cant do it sorry. But issue is just with english verion.
It sounds like a staging site would be a good idea.
If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.
You can then, switch your theme to Storefront as my colleague requested above without affecting your live site!
Let us know how it goes!
I installed staging web on test.zgruzie.cz — but the issue repeats as I see.
Thank you for creating the staging site and changing the theme to Storefront.
It seems to be a conflict between your shipping plugin and your translation plugin.
To confirm that, I recommend that you uninstall all plugins on your staging site, including the plugin used for shipping, leaving only the translation plugin active, and test the pricing again.
Regards
can I just deactivate?
Yes, you can keep the plugins installed and just deactivate them.
Regards
I did exactlz as zou said, and and I can see that issue is still there, even when I left just Woocommerce plugin and WPML plugin active.
I have tested a purchase on your staging site and couldn’t reproduce the issue.
The “Zásilkovna Pick-up” is not showing as free of charge.
See in the image below:
https://s1.gifyu.com/images/ksnip_20220321-174610.png
Could you check that again?
hmm, now it looks OK. Sometimes its tricky…
What can I do with my original web ?Actually NO, it is still there… please try to choose Czech republic or Slovakia, and change language to Russian, English… https://ibb.co/TLPh2BN
Hi @aleksandreeu,
I couldn’t retrieve a shipping fee with the “Zásilkovna Pick-up” method after choosing a pickup location. So this sounds to work not all the time but sporadically.
Inspecting the page I could see that the shipping method is associated with this plugin:
WPify Woo: Autor: WPify s.r.o. – 3.4.5
The above plugin lets you select the pickup location but apparently, it doesn’t work properly when both WooCommerce and your WPML plugin are enabled.
What I recommend is creating a ticket in the WPify Woo plugin support forum and asking why the pickup location shows a fee when the language is Czech/Russian but not when is English. WPify Woo plugin developers are more familiar with how their plugin works and should provide further assistance for this issue.
Best regards.
- The topic ‘Shipping price is not visible in English version’ is closed to new replies.