• Resolved aleksandreeu

    (@aleksandreeu)


    Hi, we are using web site in 3 languages.
    When we translate web into english, price for the shipping via “Zásilkovna Pick-up point” is shown always for free. InCzech and Russian it has right price.

    For this shipping type we use external plugin WPify Woo, but they say that price is managed by Woocommerce plugin. What can be the issue please?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 19 total)
  • Hello,

    Does the shipping (Zásilkovna Pick-up point) show the correct price when you deactivate all plugins except WooCommerce and switch your theme to Storefront?

    To get a better understanding, could you share the following?

    System Status:?You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Screenshot(s) of your shipping settings: I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    Thread Starter aleksandreeu

    (@aleksandreeu)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.zgruzie.cz
    Site address (URL): https://www.zgruzie.cz
    WC Version: 6.3.1
    REST API Version: ? 6.3.1
    WC Blocks Version: ? 6.9.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.2.1
    Log Directory Writable: ?
    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: cs_CZ
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.26
    PHP Post Max Size: 512 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.3.1
    WC Database Prefix: wp_
    Celková velikost databáze: 184.69MB
    Velikost dat databáze: 128.60MB
    Velikost indexu databáze: 56.09MB
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    ### Post Type Counts ###
    
    al_product: 1
    attachment: 828
    b2bking_custom_field: 10
    b2bking_custom_role: 2
    b2bking_group: 1
    b2bking_rule: 1
    cms_block: 23
    cookielawinfo: 6
    custom_css: 1
    customize_changeset: 9
    elementor_library: 1
    googlefeed: 1
    mc4wp-form: 1
    nav_menu_item: 145
    page: 51
    polylang_mo: 3
    post: 11
    product: 231
    product-feed: 15
    revision: 22
    shop_coupon: 1
    shop_order: 308
    shop_order_refund: 2
    viwec_template: 14
    woodmart_sidebar: 1
    wp_global_styles: 1
    wpcf7_contact_form: 4
    yay-currency-manage: 3
    yaymail_template: 11
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (35) ###
    
    WPML Multilingual CMS: Autor: OnTheGoSystems – 4.5.2
    WPML SEO: Autor: OnTheGoSystems – 2.0.0
    WooCommerce GPWebPayGpe: Autor: platiti.cz – 1.00
    WooCommerce GPWebPayGpe ApplePay: Autor: platiti.cz – 1.00
    WooCommerce GPWebPayGpe GooglePay: Autor: platiti.cz – 1.00
    WooCommerce platiti.cz adapter: Autor: platiti.cz – 1.00
    Product Feed Manager for WooCommerce PRO: Autor: RexTheme – 6.0.5
    Product Feed Manager for WooCommerce: Autor: RexTheme – 7.1.1
    Complianz | GDPR/CCPA Cookie Souhlas: Autor: Really Simple Plugins – 6.1.2
    Contact Form 7: Autor: Takayuki Miyoshi – 5.5.6
    Cyr-To-Lat: Autor: Sergey Biryukov
    Mikhail Kobzarev
    Igor Gergel – 5.2.4
    
    FileBird: Autor: Ninja Team – 4.9.9.1
    Flexible Shipping: Autor: WP Desk – 4.11.3
    Forget Spam Comment: Autor: Gulshan Kumar – 1.0.8
    Site Kit by Google: Autor: Google – 1.69.0
    GTIN Schema for Woo: Autor: Raghu Prajapati – 1.2
    WPBakery Page Builder: Autor: Michael M - WPBakery.com – 6.8.0
    LiteSpeed Cache: Autor: LiteSpeed Technologies – 4.5.0.1
    MC4WP: Mailchimp for WordPress: Autor: ibericode – 4.8.7
    Slider Revolution: Autor: ThemePunch – 6.5.18
    Safe SVG: Autor: 10up – 1.9.10
    Temporary Login Without Password: Autor: StoreApps – 1.7.2
    WebP Converter for Media: Autor: Mateusz Gbiorczyk – 4.2.4
    Woo Faktura: Autor: WP – 1.0.5.
    BEAR - Bulk Editor and Products Manager: Autor: realmag777 – 2.0.8.1
    WooCommerce Email Template Customizer Premium: Autor: VillaTheme – 1.1.4
    WooCommerce Multilingual: Autor: OnTheGoSystems – 4.12.6
    WooCommerce Price Based on Country (Basic): Autor: Oscar Gare – 2.2.1
    WooCommerce: Autor: Automattic – 6.3.1
    Woodmart Core: Autor:  – 1.0.32
    Yoast SEO Premium: Autor: Tym Yoast – 16.5
    Yoast SEO: Autor: Tym Yoast – 18.3
    WPify Woo: Autor: WPify s.r.o. – 3.4.5
    WPML Media: Autor: OnTheGoSystems – 2.7.0
    WPML String Translation: Autor: OnTheGoSystems – 3.2.0
    
    ### Inactive Plugins (10) ###
    
    Complianz Pre-Checked Categories: Autor: Complianz.io – 1.0.4
    Duplicator Pro: Autor: Snap Creek – 4.0.6
    Facebook for WordPress: Autor: Facebook – 3.0.6
    Notice Bar: Autor: WEN Solutions – 2.1.0
    WC Multiple Email Recipients: Autor: Con Schneider – 1.4.0
    Woocommerce Minimum and Maximum Quantity: Autor: Ashok G – 2.1.8
    WooCommerce Notification Premium: Autor: Andy Ha (villatheme.com) – 1.4.2.5
    YITH Cost of Goods for WooCommerce: Autor: YITH – 1.2.16
    YITH WooCommerce Product Bundles: Autor: YITH – 1.9.0
    Yoast Duplicate Post: Autor: Enrico Battocchi & Team Yoast – 4.4
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: object-cache.php
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: CZK (K?)
    Currency Position: right
    Thousand Separator: 
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    yith_bundle (yith_bundle)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-catalog (exclude-from-catalog-2)
    exclude-from-catalog (exclude-from-catalog-en)
    exclude-from-search (exclude-from-search)
    exclude-from-search (exclude-from-search-2)
    exclude-from-search (exclude-from-search-en)
    featured (featured)
    featured (featured-2)
    outofstock (outofstock)
    outofstock (outofstock-en)
    outofstock (outofstock-en-2)
    outofstock (outofstock-en-3)
    outofstock (outofstock-en-ru)
    outofstock (outofstock-2)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Obchod: #1206 - /obchod/
    Ko?ík: #1194 - /cart/
    Pokladna: #1285 - /pokladna/
    M?j ú?et: #1176 - /my-account/
    Obchodní podmínky: #1300 - /obchodni-podminky/
    
    ### Theme ###
    
    Name: Woodmart
    Version: 6.3.2
    Author URL: https://themeforest.net/user/xtemos
    Child Theme: ? – Pokud upravujete WooCommerce ?ablonu
    kterou jste nevytvo?ili
    doporu?ujeme pou?ít odvozenou ?ablonu. Viz Jak vytvo?it odvozenou ?ablonu (anglicky)
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
    woodmart/woocommerce/cart/mini-cart.php
    woodmart/woocommerce/checkout/form-checkout.php
    woodmart/woocommerce/checkout/thankyou.php
    woodmart/woocommerce/content-product-cat.php
    woodmart/woocommerce/content-product.php
    woodmart/woocommerce/content-single-product.php
    woodmart/woocommerce/content-widget-product.php
    woodmart/woocommerce/global/breadcrumb.php
    woodmart/woocommerce/global/form-login.php
    woodmart/woocommerce/global/quantity-input.php
    woodmart/woocommerce/loop/add-to-cart.php
    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-attributes.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/description.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product.php
    
    ### Geolocation debug info ###
    
    Default customer location: geolocation
    MaxMind GeoIP database: ?
    MaxMind GeoIP license: ?
    MM_COUNTRY_CODE: ?
    GEOIP_COUNTRY_CODE: ?
    HTTP_CF_IPCOUNTRY: CZ
    HTTP_X_COUNTRY_CODE: ?
    HTTP_X_REAL_IP: 91.217.96.64
    HTTP_X_FORWARDED_FOR: 91.217.96.64
    172.70.246.173
    
    REMOTE_ADDR: 91.217.96.64
    Real external IP: 91.217.96.64
    WCPBC_USE_REMOTE_ADDR: –
    Geolocation Test: ?
    
    ### PBC Settings ###
    
    Version: 2.2.1
    Base location: CZ
    Base currency: CZK
    Price Based On: shipping
    Shipping: ?
    Test mode: –
    Test country: –
    Load products price in background: ?
    Prices entered with tax: ?
    Calculate tax based on: shipping
    Display prices in the shop: incl
    
    ### Zone Pricing Europe ###
    
    zone_id: europe
    name: Europe
    countries: BE | HR | DK | EE | FI | FR | LT | LV | HU | NL | DE | PL | PT | AT | RO | SK | SI | ES | SE | IT
    currency: EUR
    exchange_rate: 0.044
    auto_exchange_rate: no
    disable_tax_adjustment: no
    exchange_rate_fee: 0
    round_nearest: 0.5
    currency_format: 
    price_thousand_sep: 
    price_decimal_sep: 
    price_num_decimals: 0
    real_exchange_rate: 0.039762239500195
    round_after_taxes: no
    trim_zeros: no
    
    ### Action Scheduler ###
    
    Zru?eno: 1
    Oldest: 2022-03-12 18:29:07 +0000
    Newest: 2022-03-12 18:29:07 +0000
    
    Dokon?eno: 354
    Oldest: 2022-02-17 09:53:27 +0000
    Newest: 2022-03-14 14:30:20 +0000
    
    Selhalo: 1
    Oldest: –
    Newest: –
    
    ?ekající: 4
    Oldest: 2022-03-15 02:47:20 +0000
    Newest: 2022-03-21 21:17:18 +0000
    
    ### Status report information ###
    
    Generated at: 2022-03-14 16:06:47 +01:00
    
    Thread Starter aleksandreeu

    (@aleksandreeu)

    Here you can see shipping settings https://snipboard.io/5dEkXC.jpg
    This is English version. On the czech and russian I have exactly the same settings.

    I tried to deativate cache plugiun, cookies plugin (they might affect) but nothing changed… I can stil lsee price on CZ/RU versions, but not EN.

    Hi @aleksandreeu!

    Could you please try changing your Woodmart theme back to a default one like Storefront, and check if the issue persists?

    You can change your theme by going to Appearance > Themes.

    Let us know how it goes!

    Thread Starter aleksandreeu

    (@aleksandreeu)

    I cant do it sorry. But issue is just with english verion.

    Hi @aleksandreeu

    It sounds like a staging site would be a good idea.

    If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

    You can then, switch your theme to Storefront as my colleague requested above without affecting your live site!

    Let us know how it goes!

    Thread Starter aleksandreeu

    (@aleksandreeu)

    I installed staging web on test.zgruzie.cz — but the issue repeats as I see.

    Hi @aleksandreeu

    Thank you for creating the staging site and changing the theme to Storefront.

    It seems to be a conflict between your shipping plugin and your translation plugin.

    To confirm that, I recommend that you uninstall all plugins on your staging site, including the plugin used for shipping, leaving only the translation plugin active, and test the pricing again.

    Regards

    Thread Starter aleksandreeu

    (@aleksandreeu)

    can I just deactivate?

    Yes, you can keep the plugins installed and just deactivate them.

    Regards

    Thread Starter aleksandreeu

    (@aleksandreeu)

    I did exactlz as zou said, and and I can see that issue is still there, even when I left just Woocommerce plugin and WPML plugin active.

    Hi @aleksandreeu

    I have tested a purchase on your staging site and couldn’t reproduce the issue.

    The “Zásilkovna Pick-up” is not showing as free of charge.

    See in the image below:

    https://s1.gifyu.com/images/ksnip_20220321-174610.png

    Could you check that again?

    Thread Starter aleksandreeu

    (@aleksandreeu)

    hmm, now it looks OK. Sometimes its tricky…
    What can I do with my original web ?

    Thread Starter aleksandreeu

    (@aleksandreeu)

    Actually NO, it is still there… please try to choose Czech republic or Slovakia, and change language to Russian, English… https://ibb.co/TLPh2BN

    Mirko P.

    (@rainfallnixfig)

    Hi @aleksandreeu,

    I couldn’t retrieve a shipping fee with the “Zásilkovna Pick-up” method after choosing a pickup location. So this sounds to work not all the time but sporadically.

    Inspecting the page I could see that the shipping method is associated with this plugin:

    WPify Woo: Autor: WPify s.r.o. – 3.4.5

    The above plugin lets you select the pickup location but apparently, it doesn’t work properly when both WooCommerce and your WPML plugin are enabled.

    What I recommend is creating a ticket in the WPify Woo plugin support forum and asking why the pickup location shows a fee when the language is Czech/Russian but not when is English. WPify Woo plugin developers are more familiar with how their plugin works and should provide further assistance for this issue.

    Best regards.

Viewing 15 replies - 1 through 15 (of 19 total)
  • The topic ‘Shipping price is not visible in English version’ is closed to new replies.