Shipping price error after the last update

hi Emilian,

this message is telling you that something that shouldn’t be happening is happening. it is likely that there is something in your configuration that is causing the message.

looking at the source code this message is displayed only when something is changed in the checkout form, the shopper’s web browser tells the server what has changed, and the server tells the shopper’s web browser that the thing that changed probably changed the availability or the price of a shipping option.

a case where the message should be displayed would be something like a shopper puts in a postal code, clicks calculate, then changes the postal code again.

it should be possible to figure out what the is being signaled as a change, and why, and then correct it, if it is wrong.

what is the url of your store?

if you comfortable running your store in a browser like chrome and using the java console you should be able to see what is changing. if that is not something you have done before, post back your store url and we can take a quick look over the internet.

jeff

Thanks for your reply Jeff!

Appreciate your suggestions and that you are willing to help further! The URL of the site is:
https://www.jackandjill.ie

We run a charity store with only few items; have’t encountered any issues with the store so far. I’ll also check to see what are the changes in the java console.

Kindest regards,

Emilian

Hi Emilain,

I took a quick look and we should be able to make this work the way you want it without too much trouble. I am happy to help you out as much as you need.

One question I have is the checkout form is showing the destination country as a text edit box rather than a dropdown? Did you make a change to either the checkout page php file or to the form fields definition in the database?

I would expect to see a drop down with UK and Ireland. Also there doesn’t appear to be a postal code field? Does Ireland use postal codes? I am wondering if the change in checkout fields is tricking wp-ecommerce into thinking something has changed?

I am in Boston USA, so 5 hours behind you, if we don’t get this fixed up today we can pick up again in the morning.

jeff

Hi Jeff,

Thanks for the prompt reply ??
Yes, when the trouble with the shipping quote started I have made an alteration in the checkout form and switched to a simple text field for country (we only deliver in Ireland except for one single item) as I have noticed the issue is related to the destination country. Change was done in the Store admin (I didn’t edit the .php core file). To get a different shipping quote for item shipped to UK I have created a variation and assigned differently on the weight table.
In fairness we don’t need the country field at all as I can make a note on the product page for buyers from UK to mention that in the text address field above.

Also, Ireland doesn’t use Postal codes.

Best,

Emilian

Forgot to mention: this is happening mainly to the first time visitors. There is probably a cookie which remembers that ‘Calculate’ action if you try again afterwords.

exactly right,

the reason it only shows for first timers is that each shopper has a profile saved on the server that remembers their address information and cart contents, not credit cards or anything else supper sensitive. after the calculation is done once the result is saved. that’s why the message is only for first timers, or shoppers that have been away for an extended period of time.

the missing country field is likely the issue. i would suggest restoring the settings so that the default checkout fields are again available, with the country choices in the drop down. then go to the target markets store administration panel and make sure only uk and ireland are allowed as choices.

that should get us closer to what you want.

will that work for you?

i also noticed something odd happening when i click add to cart on the main store products page. the cart widget flashes showing html. we might want to see what is happening there also.

Thanks Jeff,

let me try out reverting to default checkout form and see what’s the result. I’ll catch up with you again tomorrow to let you know about the result.

I have noticed that HTML showing in the widget on the sidebar… it is something rather recent but don’t know for sure since when. Widget was done by myself over a year ago and probably needs updating. I’ll check tat as well once this annoying shipping quote calculation is fixed.

Best wishes,

Emilian

No fix for this yet ??
I have reverted to the default checkout form but problem persists.

hi i have the same problem as you, i try on fresh install in local to test couple wordpress 4.0.1 and just wp-ecommerce 3.8.14.4, the same problem happed, it ajax calling doesnt want work without login in web site, normally if you try log it work but logout doesn’t actually i didnt find solution but i stay in touch if i find solution ??lecourrierderussie.com

some idea i try to inspect, first i isolate the problem come when wp-ecommerce.js script ask ajax data, maybe some wp_ajax_nopriv miss or bug in some in logout navigation

Hi Emilian,

How did you do the revert to the default checkout form? There are two methods one is editing from the administration panel, the other is going directly at the database. Going directly at the database is probably the preferred method to be sure everything is back exactly the way it needs to be.

We are on holiday until Friday. I would be happy to do some live debugging to see if we can get this working for you. Then we can post the results back to this forum.

Jeff

@casshern83fr the ajax issue is not going to be related to the issue Emilian describes here.

I would start by confirming these things:

(1) that the wpec customer cookie is not being served to multiple visitors due to some type of caching

and

(2) using a web browser, test that when the server goes to validate the customer cookie on an ajax request it is successful for non-logged in users

– jeff

yes me i found the bad in my store just wp-admin cut for non admin people make problem, after for Emilian Tiba, maybe also wp super cache some can make bad, then maybe try test without if you have

Thanks guys!
Jeff I had defaulted to the initial checkout form and it’s looking a bit different now as you can see on the website. It is still asking first time users to select country and calculate shipping cost, at least now it’s slightly clearer that one must do that.

However, as the weight rate is the only way to calculate shipping I would prefer to have that shipping cost calculated automatically without the need of pressing two extra buttons.

I’ll keep looking for this bug and an eye on this forum if you spot anything else.

Best , E