Shipping Options Not Showing

  • Resolved papaadvertising

    (@papaadvertising)


    11 months, 3 weeks ago

    Hello,

    We are running into issues with our shipping. The API is connected and showing responses in debug mode, but nothing is showing on our checkout screen. Below I have included the request and response that was on the page.

    {
    "RateRequest": {
    "Shipment": {
    "Service": [],
    "ShipFrom": {
    "Address": {
    "AddressLine1": "3744 New Castle Rd",
    "City": "West Middlesex",
    "CountryCode": "US",
    "PostalCode": "16159",
    "StateProvinceCode": "PA"
    }
    },
    "ShipTo": {
    "Address": {
    "AddressLine1": "952 w 21st street",
    "City": "Erie",
    "CountryCode": "US",
    "PostalCode": "16502",
    "StateProvinceCode": "PA"
    }
    },
    "Shipper": {
    "Address": {
    "AddressLine1": "3744 New Castle Rd",
    "City": "West Middlesex",
    "CountryCode": "US",
    "PostalCode": "16159",
    "StateProvinceCode": "PA"
    },
    "ShipperNumber": "W206W5"
    },
    "Package": [
    {
    "PackageWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS"
    },
    "Weight": "0.1"
    },
    "PackagingType": {
    "Code": "02"
    }
    }
    ]
    }
    }
    }
    {
    "RateResponse": {
    "Response": {
    "ResponseStatus": {
    "Code": "1",
    "Description": "Success"
    },
    "Alert": [
    {
    "Code": "110971",
    "Description": "Your invoice may vary from the displayed reference rates"
    }
    ],
    "TransactionReference": {
    "CustomerContext": "Octolize Plugin",
    "TransactionIdentifier": "xwssoat26d67llK9cbTtbc"
    }
    },
    "RatedShipment": [
    {
    "Service": {
    "Code": "01",
    "Description": ""
    },
    "RatedShipmentAlert": {
    "Code": "110971",
    "Description": "Your invoice may vary from the displayed reference rates"
    },
    "BillingWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS",
    "Description": "Pounds"
    },
    "Weight": "1.0"
    },
    "TransportationCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "43.52"
    },
    "BaseServiceCharge": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "ServiceOptionsCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "TotalCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "43.52"
    },
    "GuaranteedDelivery": {
    "BusinessDaysInTransit": "1",
    "DeliveryByTime": "10:30 A.M."
    },
    "RatedPackage": {
    "TransportationCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "43.52"
    },
    "BaseServiceCharge": {
    "CurrencyCode": "USD",
    "MonetaryValue": "37.44"
    },
    "ServiceOptionsCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "ItemizedCharges": {
    "Code": "375",
    "CurrencyCode": "USD",
    "MonetaryValue": "6.08"
    },
    "TotalCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "43.52"
    },
    "Weight": "0.1",
    "BillingWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS",
    "Description": "Pounds"
    },
    "Weight": "1.0"
    }
    }
    },
    {
    "Service": {
    "Code": "02",
    "Description": ""
    },
    "RatedShipmentAlert": {
    "Code": "110971",
    "Description": "Your invoice may vary from the displayed reference rates"
    },
    "BillingWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS",
    "Description": "Pounds"
    },
    "Weight": "1.0"
    },
    "TransportationCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "26.53"
    },
    "BaseServiceCharge": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "ServiceOptionsCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "TotalCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "26.53"
    },
    "GuaranteedDelivery": {
    "BusinessDaysInTransit": "2"
    },
    "RatedPackage": {
    "TransportationCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "26.53"
    },
    "BaseServiceCharge": {
    "CurrencyCode": "USD",
    "MonetaryValue": "22.82"
    },
    "ServiceOptionsCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "ItemizedCharges": {
    "Code": "375",
    "CurrencyCode": "USD",
    "MonetaryValue": "3.71"
    },
    "TotalCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "26.53"
    },
    "Weight": "0.1",
    "BillingWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS",
    "Description": "Pounds"
    },
    "Weight": "1.0"
    }
    }
    },
    {
    "Service": {
    "Code": "03",
    "Description": ""
    },
    "RatedShipmentAlert": {
    "Code": "110971",
    "Description": "Your invoice may vary from the displayed reference rates"
    },
    "BillingWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS",
    "Description": "Pounds"
    },
    "Weight": "1.0"
    },
    "TransportationCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "11.64"
    },
    "BaseServiceCharge": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "ServiceOptionsCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "TotalCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "11.64"
    },
    "RatedPackage": {
    "TransportationCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "11.64"
    },
    "BaseServiceCharge": {
    "CurrencyCode": "USD",
    "MonetaryValue": "10.10"
    },
    "ServiceOptionsCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "ItemizedCharges": {
    "Code": "375",
    "CurrencyCode": "USD",
    "MonetaryValue": "1.54"
    },
    "TotalCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "11.64"
    },
    "Weight": "0.1",
    "BillingWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS",
    "Description": "Pounds"
    },
    "Weight": "1.0"
    }
    }
    },
    {
    "Service": {
    "Code": "12",
    "Description": ""
    },
    "RatedShipmentAlert": {
    "Code": "110971",
    "Description": "Your invoice may vary from the displayed reference rates"
    },
    "BillingWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS",
    "Description": "Pounds"
    },
    "Weight": "1.0"
    },
    "TransportationCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "16.96"
    },
    "BaseServiceCharge": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "ServiceOptionsCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "TotalCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "16.96"
    },
    "GuaranteedDelivery": {
    "BusinessDaysInTransit": "3"
    },
    "RatedPackage": {
    "TransportationCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "16.96"
    },
    "BaseServiceCharge": {
    "CurrencyCode": "USD",
    "MonetaryValue": "14.59"
    },
    "ServiceOptionsCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "ItemizedCharges": {
    "Code": "375",
    "CurrencyCode": "USD",
    "MonetaryValue": "2.37"
    },
    "TotalCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "16.96"
    },
    "Weight": "0.1",
    "BillingWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS",
    "Description": "Pounds"
    },
    "Weight": "1.0"
    }
    }
    },
    {
    "Service": {
    "Code": "13",
    "Description": ""
    },
    "RatedShipmentAlert": {
    "Code": "110971",
    "Description": "Your invoice may vary from the displayed reference rates"
    },
    "BillingWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS",
    "Description": "Pounds"
    },
    "Weight": "1.0"
    },
    "TransportationCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "39.78"
    },
    "BaseServiceCharge": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "ServiceOptionsCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "TotalCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "39.78"
    },
    "GuaranteedDelivery": {
    "BusinessDaysInTransit": "1",
    "DeliveryByTime": "3:00 P.M."
    },
    "RatedPackage": {
    "TransportationCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "39.78"
    },
    "BaseServiceCharge": {
    "CurrencyCode": "USD",
    "MonetaryValue": "34.22"
    },
    "ServiceOptionsCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "ItemizedCharges": {
    "Code": "375",
    "CurrencyCode": "USD",
    "MonetaryValue": "5.56"
    },
    "TotalCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "39.78"
    },
    "Weight": "0.1",
    "BillingWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS",
    "Description": "Pounds"
    },
    "Weight": "1.0"
    }
    }
    },
    {
    "Service": {
    "Code": "14",
    "Description": ""
    },
    "RatedShipmentAlert": {
    "Code": "110971",
    "Description": "Your invoice may vary from the displayed reference rates"
    },
    "BillingWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS",
    "Description": "Pounds"
    },
    "Weight": "1.0"
    },
    "TransportationCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "78.40"
    },
    "BaseServiceCharge": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "ServiceOptionsCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "TotalCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "78.40"
    },
    "GuaranteedDelivery": {
    "BusinessDaysInTransit": "1",
    "DeliveryByTime": "9:00 A.M."
    },
    "RatedPackage": {
    "TransportationCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "78.40"
    },
    "BaseServiceCharge": {
    "CurrencyCode": "USD",
    "MonetaryValue": "67.44"
    },
    "ServiceOptionsCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "ItemizedCharges": {
    "Code": "375",
    "CurrencyCode": "USD",
    "MonetaryValue": "10.96"
    },
    "TotalCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "78.40"
    },
    "Weight": "0.1",
    "BillingWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS",
    "Description": "Pounds"
    },
    "Weight": "1.0"
    }
    }
    },
    {
    "Service": {
    "Code": "59",
    "Description": ""
    },
    "RatedShipmentAlert": {
    "Code": "110971",
    "Description": "Your invoice may vary from the displayed reference rates"
    },
    "BillingWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS",
    "Description": "Pounds"
    },
    "Weight": "1.0"
    },
    "TransportationCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "29.00"
    },
    "BaseServiceCharge": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "ServiceOptionsCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "TotalCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "29.00"
    },
    "GuaranteedDelivery": {
    "BusinessDaysInTransit": "2",
    "DeliveryByTime": "10:30 A.M."
    },
    "RatedPackage": {
    "TransportationCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "29.00"
    },
    "BaseServiceCharge": {
    "CurrencyCode": "USD",
    "MonetaryValue": "24.95"
    },
    "ServiceOptionsCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "0.00"
    },
    "ItemizedCharges": {
    "Code": "375",
    "CurrencyCode": "USD",
    "MonetaryValue": "4.05"
    },
    "TotalCharges": {
    "CurrencyCode": "USD",
    "MonetaryValue": "29.00"
    },
    "Weight": "0.1",
    "BillingWeight": {
    "UnitOfMeasurement": {
    "Code": "LBS",
    "Description": "Pounds"
    },
    "Weight": "1.0"
    }
    }
    }
    ]
    }
    }

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support tograczyk

    (@tograczyk)

    Hi @papaadvertising,

    Thanks for the message and for sharing the request and response, they are helping with the analysis.

    The response shows the available services, so it is worth verifying that they are not hidden in some way.

    1. Could you send a screenshot of these settings in the UPS shipping method?

    2. Do you use any solution on the site to hide shipping methods / payment methods? They can sometimes affect what shipping methods are available at checkout.

    I’d be happy to help with further analysis.

    Best regards,
    Tomek

    Thread Starter papaadvertising

    (@papaadvertising)

    Hi Tomek,

    The following link is the screenshot of our settings. We only are looking for the standard option to be active. https://www.dropbox.com/scl/fi/z7v57upnsq5skaf2qa7qt/Screenshot-2023-12-07-at-10.59.02-AM.png?rlkey=en4ae1nc3qf77vin3psg5qre1&dl=0

    I cannot find anything that would be blocking the display of the shipping as every other shipping option is working, except the live rates.

    Plugin Support tograczyk

    (@tograczyk)

    Hi @papaadvertising, thank you for the screenshot and details.

    If you have a look at Response from UPS API, the following UPS services are available between these locations: 59, 14, 13, 12, 03, 02, 01. UPS Standard code is 11.

    It looks like between these locations UPS does not offer UPS Standard service and therefore the rates do not show up in checkout.

    I checked with the UPS calculator to see if UPS Standard would be available between these locations, and it is not available either:

    Can I ask you to check the availability of UPS Standard, in the UPS calculator, after logging into your account, for the same addresses?

    Best regards,
    Tomek

    Plugin Support tograczyk

    (@tograczyk)

    As we haven’t got any replies, I’m marking this topic as resolved for now.

    ?Best regards,
    Tomek

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Shipping Options Not Showing’ is closed to new replies.