Shipping options is different for non login user

  • Resolved Vasssh

    (@vasssh)


    4 years, 9 months ago

    Hi i need help on my site. Like what title says our shipping option is different from non login user.

    Guest users see an old version of our shipping option.
    But for logged in users the newly updated option are there and working fine.

    This is the screenshot of the problem:

    View post on imgur.com

    View post on imgur.com

    i tried clearing cache many times and purging cache on litespeed plugin(cache plugin that im using) but still the same.

    Pls help thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    Guest users see an old version of our shipping option.
    But for logged in users the newly updated option are there and working fine.

    Odd! Please head to WooCommerce–> Settings–> Shipping–> Shipping Options, and enable the Debug mode. Once that’s enabled, do all users (logged in or not) see the correct shipping options?

    Best,

    Ross

    Thread Starter Vasssh

    (@vasssh)

    Thanks for reply! i did what you said and it worked!but i downgraded my woocommerce so everythng works fine now.

    Thank you!

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    i did what you said and it worked!

    Enabling the shipping debug bypasses the shipping cache, so if shipping costs show correctly for all users when it’s enabled, then there are still caching issues at play. In addition to what you’ve done already, I’d make sure that any caching plugins on the site are configured according to this document. I’d also recommend getting in touch with your site’s host and ensure they aren’t caching the cart/ checkout/ my-account pages.

    Best,

    Ross

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,

    Ross

Viewing 4 replies - 1 through 4 (of 4 total)
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